Medical Support Assistant (Advanced)

U.S. Department of Veterans Affairs

Charlotte (NC)

On-site

USD 53,000 - 69,000

Full time

4 days ago

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Job summary

The U.S. Department of Veterans Affairs, Veterans Health Administration in Charlotte, NC is hiring a Medical Support Assistant (Advanced) to work within Radiology/Nuclear Medicine.

You will collaborate with radiologists, technologists, nurses, and other VA staff to schedule imaging studies, coordinate pre-procedure steps, and ensure timely patient care. This on-site role requires working with the team to meet deadlines, coordinate community care, and guide patients through standard preparation

Qualifications

Experience coordinating care in a medical setting.
Ability to work in interdisciplinary teams.
Knowledge of VA scheduling procedures.

Responsibilities

Coordinate patient appointments with radiology and referring teams.
Verify pre-appointment requirements and prepare patients.
Explain insurance information collection and scheduling procedures.
Communicate with external facilities and Community Care.

Skills

Healthcare coordination

Interdisciplinary teamwork

Education

DOE-recognized education

Job description

Department: Department of Veterans Affairs

The Advanced Medical Support Assistant works collaboratively in an interdisciplinary coordinated care delivery model within the Radiology/Nuclear Medicine Service Line.

Key Responsibilities

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Duties include but are not limited to: Works collaboratively in an interdisciplinary coordinated care delivery model within the Radiology/Nuclear Medicine Service including team huddles that are used to manage, plan, and set priorities and deadlines for meeting timeliness of scheduling imaging studies.

Coordinates with the patient, interdisciplinary team including the radiologist, technologists, and patients' referring service team, nurses, other VA medical centers, Community Care, and other agencies (e.g. communicate with non-VA medical facilities; notify patients of requirements prior to appointment including labs or x-rays; follow up care on imaging orders).

Monitors pre-appointment requirements to assure readiness for patient appointment/procedure including X-rays, Lab work, MRI safety screening requirements, etc. Coordinates patient procedures by verifying pre-procedure workup is complete and meets procedure requirements prior to procedure. Works collaboratively with the Office of Community Care for scheduling of radiologic/nuclear medicine procedures performed in the community.

Explains the VA's mandate to collect insurance information to Veterans, their families, and other eligible patients. Schedules Veteran appointments in accordance with service procedures and policies and instructs the patients on standard preparation procedures required prior to testing (dietary instructions, lab tests, etc.). Work Schedule: Week one: Monday-Friday, 9:30am-6:00pm; Week two: Monday, Tuesday, Thursday, Friday, 9:30am-6:00pm; Saturday, 8:00am-4:30pm.

Telework: Not Available Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

Requirements & Education

There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $52923 – $68799/yr.

What is the application deadline?

Applications close on 2026-11-05.

Who is eligible to apply?

This position is open under the 'Public' hiring path.