Medical Support Assistant (Advanced) - Primary Care

US-Department-of-Veterans-Affair; Minneapolis (MN); Presencial; USD 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Student Loan Repayment Program (SLRP)

Descripción de la vacante

U.S. Department of Veterans Affairs is seeking a Medical Support Assistant (Advanced) GS-6 to support patient access and care coordination. The role includes data entry in electronic health records, scheduling appointments, and assisting clinical staff with patient flow.

Candidates must meet basic requirements, possess a HS diploma or GED, and demonstrate strong communication and organizational skills. This position supports a broad range of medical services and requires collaboration across

Formación

• One year of experience at GS-5 level or equivalent is common; however, basic requirements apply.
• Experience with entering, modifying, and retrieving sensitive medical and patient identifying information (PII).
• Ability to schedule medical appointments in a clinical setting.
• Strong communication with internal and external customers.
• Knowledge of health care processes and patient flow.

Responsabilidades

• Enter, modify, and retrieve patient information in electronic health records and scheduling systems.
• Schedule medical appointments and coordinate care delivery.
• Communicate effectively with patients and staff in person, by phone, and electronically.
• Provide patient support and escalate concerns as needed.
• Maintain privacy and accuracy of patient data and reports.

Conocimientos

Data entry

Medical terminology

Customer service

Communication

Time management

Collaboration

Educación

High school diploma or GED

Herramientas

Electronic health records (EHR) systems

Scheduling software

Descripción del empleo

This occupational series may be eligible for the Student Loan Repayment Program (SLRP). Repayment is limited to $40,000 annually, up to $100,000 in lifetime awards. Participants must sign a three-year service agreement and maintain an acceptable level of performance to remain eligible for this program. Contact [e-mail] for more information.

Basic Requirements

• Citizenship: Be a citizen of the United States (U.S.). Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C. § 7407(a).
• Experience. No experience required.
• Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.
• Licensure/Certification/Registration. None
• Physical Requirements. See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements. See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements.
• English Language Proficiency. Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Medical Support Assistant (Advanced) GS-6

This position is above the full performance level for this job series and requires experience beyond the basic requirement for positions in this occupation. You must meet the basic requirements and the following:

REQUIRED EXPERIENCE:

• One year of experience equivalent to the GS-5 grade level that equips the candidate with the following

1. Operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports;
2. Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients;
3. Schedule medical appointments in a clinical setting;
4. Work independently in the accomplishment of a wide variety of duties performing patient support work;
5. Communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers;
6. Customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution.

CANDIDATES MUST BE ABLE TO DEMONSTRATE ALL OF THE KNOWLEDGE, SKILLS AND ABILITIES BELOW

1. Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
2. Ability to independently set priorities and organizes work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
3. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.
4. Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
5. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.

Reference

For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is 6.

Physical Requirements: You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position. Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination.