Medical Support Assistant (Advanced)

Veterans Health Administration; Tyler (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Veterans Health Administration in Tyler, TX seeks an administrative support specialist to handle clerical tasks tied to patient care across inpatient units, outpatient clinics, and ancillary services.

The role emphasizes strong organization, scheduling accuracy, and clear communication with medical staff and patients. A high school diploma or GED is required; no prior certification is necessary.

Qualifications

• Ability to collaborate with a wide range of clinicians and staff.
• Experience prioritizing tasks and organizing work to deadlines.
• Strong written and verbal communication with patients and teams.

Responsibilities

• Perform administrative and clerical support relating to patient care.
• Coordinate scheduling and patient flow across units and clinics.
• Maintain records and assist in care coordination activities.

Skills

Collaborate with clinicians

Prioritize and organize work

Clear communication

Report preparation

Healthcare process knowledge

Policies and procedures

Medical terminology

Education

High school diploma or GED

Job description

The Primary Purpose of the Position is: To perform administrative and clerical support work relating to the care and treatment given to patients of the inpatient units, outpatient clinics, and ancillary support services at these facilities.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j. Experience: None Education: High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education. Certification: None required. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grandfathering Provision. All MSAs employed in VHA in this occupation on the effective date of this qualification standard are considered to have met all qualification requirements for the title, series, and grade held, [which] are [a] part of the basic requirements of the occupation. For employees who do not meet all the basic requirements required in this standard, but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply: Such employees may be reassigned, promoted, or [changed to a lower grade] within the occupation. Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed, on a temporary or permanent basis, until they fully meet the basic requirements of the standard. If an employee who was converted to [Title] 38 hybrid status under this provision leaves the occupation, the employee loses protected status and must meet the full VA qualification standard requirements in effect at the time of reentry to the occupation.

Grade Determinations: GS-6 Experience. One year of experience equivalent to the GS-5 grade level. Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate all of the KSAs below: Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff to accomplish team goal setting to ensure medical care to patients is met. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns. Advanced knowledge of the technical health care process including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals as it relates to access to care. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

Preferred Experience: Previous Clinical Experience Previous Experience Scheduling: Appointments, Cancellations, Labs, XRay Previous experience providing customer service and resolving informal complaints Previous experience verifying and updating insurance Previous experience working in a team environment Previous experience working independtly Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS-06.

Physical Requirements: Light lifting, under 15 pounds Light carrying, under 15 pounds Reaching above shoulders Use of fingers Both hands required Walking (2 hours) Standing (2 hours) Repeated bending (2 hours) Both legs required Both eyes required Hearing (aid permitted) Hearing without aid