Medical Support Assistant (Advanced)

US-Department-of-Veterans-Affair; Columbia Township (MO); On-site; USD 42,000 - 62,000; Full time

Job summary

US-Department-of-Veterans-Affair is seeking a GS-6 level staff member to support access to care for Veterans. The role emphasizes scheduling across interdisciplinary teams, coordinating care delivery, and managing patient flows in a high-demand environment.

Candidates should demonstrate advanced knowledge of medical terminology, strong communication skills, and the ability to work with multiple clinicians. Evening shifts are noted as part of the schedule, requiring efficient prioritization and

Qualifications

• Advanced knowledge of the health care process and patient access coordination.
• Understanding of policies/procedures for care delivery and patient flow.
• Medical terminology used by clinicians.
• Ability to collaborate with diverse medical staff to meet patient care goals.
• Ability to set priorities and organize work to meet deadlines.
• Strong written and verbal communication with internal/external customers.

Skills

Care coordination knowledge

Policy knowledge

Medical terminology

Interdisciplinary collaboration

Prioritization & time management

Professional communication

Education

High school diploma / GED

Job description

OUR MISSION:

To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans?

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

• United States Citizenship: Be a citizen of the United States (U.S.). Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C. § 7407(a).
• Experience. No experience required.
• Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.
• Licensure/Certification/Registration. None
• Physical Requirements. See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements.
• English Language Proficiency. Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations

GS-6

Experience. One year of creditable experience equivalent to the next lower grade.

AND

Knowledge, Skills, and Abilities (KSAs). In addition to the experience above, the candidate must demonstrate the following KSAs:

(a) Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.

(b) Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.

(c) Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

(d) Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g., medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.

(e) Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.

(f) Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.

Preferred Experience: Scheduling. Good communication skills. Written and verbal skills. Ability to multi-task, set priorities. Ability to work with little supervision due to being evening shift.

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is GS-6.

Physical Requirements: See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements.