Medical Support Assistant (Advanced) - Primary Care

US-Department-of-Veterans-Affair; Minneapolis (MN); On-site; USD 42,000 - 54,000; Full time

Job summary

The US Department of Veterans Affairs seeks an Advanced Medical Support Assistant (GS-6) for the Minneapolis VA Health Care System. This position requires meeting basic requirements and performing patient support within the primary care medicine service line.

Responsibilities include managing electronic health records data, scheduling, and coordinating care with interdisciplinary teams, while maintaining professional communication with patients and staff.

Qualifications

• Must be a U.S. citizen.
• High school diploma or GED or equivalent.
• Proficiency in spoken and written English.
• No experience required for this role.
• Physical requirements per VA policy.

Responsibilities

• Enter, modify, and retrieve PII and medical data in electronic health records and scheduling systems.
• Schedule medical appointments in a clinical setting.
• Communicate professionally with internal and external customers.
• Provide patient support and refer to appropriate staff as needed.
• Work independently to perform a wide variety of duties.

Skills

Coordinate with clinicians

Prioritization & time management

Effective written & spoken English

Patient support & service delivery

Interdisciplinary care coordination

Education

High school diploma / GED / proficiency certificate

Job description

The incumbent serves as an Advanced Medical Support Assistant in the Primary Care Medicine service line at the Minneapolis VA Health Care System.

Basic Requirements

• Citizenship: Be a citizen of the United States (U.S.). Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C. § 7407(a).
• Experience. No experience required.
• Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.
• Licensure/Certification/Registration. None
• Physical Requirements. See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements. See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements.
• English Language Proficiency. Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Medical Support Assistant (Advanced) GS-6

This position is above the full performance level for this job series and requires experience beyond the basic requirement for positions in this occupation. You must meet the basic requirements and the following:

REQUIRED EXPERIENCE: One year of experience equivalent to the GS-5 grade level that equips the candidate with the following

1. Operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports;
2. Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients;
3. Schedule medical appointments in a clinical setting;
4. Work independently in the accomplishment of a wide variety of duties performing patient support work;
5. Communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers;
6. Customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution.

AND

Candidates must be able to demonstrate all of the Knowledge, Skills and Abilities below

1. Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
2. Ability to independently set priorities and organizes work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
3. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.
4. Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
5. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.

Reference:

For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is 6.

Physical Requirements:

You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position. Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination.