Advanced Medical Support Assistant - Primary Care

US-Department-of-Veterans-Affair; Ramsey (MN); On-site; USD 52,000 - 64,000; Full time

Job summary

The Minneapolis VA Health Care System seeks an Advanced Medical Support Assistant in the Primary Care Medicine service line. The incumbent helps identify and resolve issues with administrative and clinical staff on access, customer service, patient flow, revenue and data validation. Candidates must meet basic requirements including U.S.

citizenship and a high school diploma. The role requires strong coordination with clinical teams and proficiency with health records systems to support efficient

Qualifications

• Citizenship: Be a citizen of the United States (U.S.). Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C. § 7407(a).
• Experience: No experience required.
• Education: High school diploma, GED, or proficiency certificate from a State or territorial-level Board or Department of Education.
• Licensure/Certification/Registration: None
• English Language Proficiency: Proficient in spoken and written English per 38 U.S.C. § 7403(f).

Responsibilities

• Operate computerized programs and systems to enter, modify, and retrieve sensitive medical and patient identifying information into or from electronic health records, scheduling systems, and/or reports.
• Advanced knowledge of medical terminology to understand diagnoses and communicate instructions.
• Schedule medical appointments in a clinical setting.
• Work independently in patient support duties.
• Communicate effectively with internal and external customers in person, electronically, and by telephone.
• Provide customer service and refer concerns to appropriate staff to ensure resolution.
• Collaborate and communicate with a wide range of medical clinicians to achieve team goals.
• Set priorities and organize work to meet deadlines while complying with processes and regulations.
• Communicate clearly in reports and presentations and resolve patient concerns.
• Understand health care processes related to access to care and patient flow.

Skills

Customer service

Communication

Data entry

Scheduling

Education

High school diploma

Job description

This Advanced Medical Support Assistant is in the Primary Care Medicine service line at the Minneapolis VA Health Care System. The incumbent plays an integral role in identifying and developing ways to resolve problem with the administrative and clinical staff on access, customer service, patient flow, revenue and data validation issues. Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

• Citizenship: Be a citizen of the United States (U.S.). Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C. § 7407(a).
• Experience. No experience required.
• Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.
• Licensure/Certification/Registration. None
• Physical Requirements. See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements. See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements.
• English Language Proficiency. Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Medical Support Assistant (Advanced) GS-6

This position is above the full performance level for this job series and requires experience beyond the basic requirement for positions in this occupation. You must meet the basic requirements and the following:

REQUIRED EXPERIENCE

One year of experience equivalent to the GS-5 grade level that equips the candidate with the following

1. Operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports;
2. Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients;
3. Schedule medical appointments in a clinical setting;
4. Work independently in the accomplishment of a wide variety of duties performing patient support work;
5. Communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers;
6. Customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution.

AND Candidates must be able to demonstrate all of the Knowledge, Skills and Abilities below

1. Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
2. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
3. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.
4. Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
5. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is GS-06.

Physical Requirements: You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position. Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination.