Medical Support Assistant

Talentify; Vancouver (WA); On-site; USD 41,000 - 51,000; Full time

Benefits offered by this job

Paid Time Off

Parental Leave

Child Care Subsidy

Job summary

VA Portland Health Care Systems is seeking Medical Support Assistants at GS-3/4/5 levels for the Portland, Oregon main campus and the VA Hospital in Vancouver, Washington. The role provides essential administrative support to clinical staff and patients within a Veterans Affairs healthcare setting.

GS-3 is entry level, GS-4 developmental, and GS-5 full performance; salaries start at $40,512, $45,476, and $50,880 respectively, with a typical Monday–Friday schedule and comprehensive benefits.

Job description

VA Portland Health Care Systems is looking to fill Medical Support Assistants at the GS 3/4/5 level at the main campus location in Portland, Oregon and the VA Hospital located in Vancouver, Washington.

The list generated from this announcement can be used for up to 90 days.

Duties

Total Rewards of a Allied Health Professional

Duties: Medical Support Assistants provide administrative support to our clinical colleagues in the care of our Nation's Veterans. Our mission is to provide efficient and effective healthcare services by promoting and enabling the delivery of timely, accurate, accessible health care. VA is committed to cultivating a dedicated workforce of highly skilled employees who understand, believe in, and take pride in VA's mission. MSAs are essential to the success of this mission and may be assigned to many areas of the medical center

GS-3 Level: This is the entry level of the position. GS 3 salary starts at $40,512/year. The MSA will receive more frequent guidance from experienced MSAs to: interacting with both internal and external customers; establishing and maintaining medical outpatient and inpatient charts as well as administrative records; verifying third party insurance and updating information in the Insurance Capture Buffer (ICB) system; obtaining medical information from patients; coordinating information and actions related to patient care and services; and scheduling appointments in accordance with VHA national scheduling guidelines.

GS-4 Level: This is a developmental level MSA position. GS 4 salary starts at $45,476/year. It is expected that MSAs will receive guidance from more experienced staff members for more difficult tasks and require frequent and direct contact from the assigned lead and/or supervisor. Assignments at this level include but are not limited to: interacting with both internal and external customers; establishing and maintaining medical outpatient and inpatient charts as well as administrative records; verifying third party insurance and updating information in the Insurance Capture Buffer (ICB) system; obtaining medical information from patients; coordinating information and actions related to patient care and services; and scheduling appointments in accordance with VHA national scheduling guidelines. The MSA refers all questions requiring immediate medical attention to appropriate health care team member.

GS-5 Level: This is the full performance level MSA position. GS 5 salary starts at $50,880/year. The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays and preauthorization requirements for specific coverage.

Work Schedule

Typical tour of duty is Monday - Friday 0800-1630. Available tours will be discussed during the interview process.

Recruitment Incentive (Sign-on Bonus): Not Authorized

Permanent Change of Station (Relocation Assistance): Not Authorized

Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).

• Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
• Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
• Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66