Medical Support Assistant

Actalent; United States; Remote; USD 22,000 - 33,000; Full time

Benefits offered by this job

100% Remote

Monday–Friday schedule

Long-term contract potential

Healthcare benefits

401(k) plan

Life Insurance

PTO

Job summary

Actalent is seeking a Medical Support Assistant to support Veterans remotely. You will coordinate appointments, manage referrals, and maintain EMR records while delivering exceptional customer service.

This contract role centers on patient access and care coordination within VA processes. Ideal candidates bring healthcare administration or medical office experience, strong data entry and typing skills, and a detail-oriented approach in a fast-paced environment.

Qualifications

• Minimum 6 months of customer service experience.
• Basic knowledge of medical terminology and good data entry skills.
• Strong typing, verbal and written communication abilities.

Responsibilities

• Schedule and coordinate patient appointments per VA guidelines.
• Process and track electronic consults and provider orders.
• Coordinate community care referrals using VA systems.
• Answer calls and provide excellent customer service.
• Maintain patient demographics and EMR documentation.
• Support Patient Aligned Care Teams with daily tasks.
• Ensure HIPAA, privacy, and security compliance.

Skills

Customer service

Typing 50 wpm

Data entry

Attention to detail

Verbal communication

Written communication

Organizational skills

Healthcare experience

Education

High School Diploma or GED

Tools

EMR/EHR systems

Medical office software

Job description

Medical Support Assistant (Remote)

Support Our Nation's Veterans

We are seeking motivated Medical Support Assistants (MSAs) to support the VA Rocky Mountain Network. In this role, you will serve as a critical member of the patient care team, helping Veterans access healthcare services by coordinating appointments, managing referrals, maintaining patient records, and providing exceptional customer service.

This is an excellent opportunity for candidates with healthcare administration, patient access, scheduling, customer service, or medical office experience who are looking to make a meaningful impact while working remotely.

Responsibilities

• Schedule and coordinate patient appointments in accordance with VA guidelines
• Process, review, and track electronic consults and provider orders
• Coordinate community care referrals using VA systems
• Answer and route incoming calls while providing excellent customer service
• Assist Veterans with questions and connect them with the appropriate care teams
• Verify and update patient demographic information
• Support patient flow and administrative functions
• Assist Patient Aligned Care Teams (PACT) with daily administrative tasks
• Maintain accurate documentation within electronic medical record (EMR) systems
• Ensure compliance with HIPAA, privacy, and security requirements
• Collaborate with providers, nurses, and administrative staff to support quality patient care

Required Qualifications

• High School Diploma or GED
• Minimum 6 months of customer service experience
• Strong computer and data entry skills
• Typing speed of 50+ words per minute
• Basic knowledge of medical terminology
• Excellent verbal and written communication skills
• Strong attention to detail and organizational abilitiesAbility to work effectively in a fast-paced healthcare environment

Preferred Qualifications

• Medical office, healthcare administration, patient access, or medical receptionist experience
• Experience with appointment scheduling and care coordination
• Experience working with EMR/EHR systems
• Knowledge of healthcare referrals and consult management
• Veterans Affairs (VA) or federal healthcare experience
• Community care coordination experience

Why Join Us?

• 100% Remote position
• Monday-Friday schedule
• No nights, weekends, or holidays
• Long-term contract opportunity with extension potential
• Gain experience within one of the nation's largest healthcare systems
• Support Veterans and make a meaningful difference every day

Location Requirement: Candidates must reside within 50 miles of an approved VA facility.

Job Type & Location

This is a Contract position based out of Salt Lake City, UT.

Pay and Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Nov 18, 2026.

Workplace Type

This is a fully remote position.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications withoutregard to race, sex, age, color, religion, national origin, veteran status, disability,sexual orientation, gender identity, genetic information or any characteristic protectedby law.

If you would like to request a reasonable accommodation, such as the modification oradjustment of the job application process or interviewing process due to a disability,please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance:Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in thecity and county of San Francisco, we will consider for employment qualified applicantswith arrest and conviction records.

Massachusetts Lie Detector:It is unlawful in Massachusetts to require or administer a lie detector test as acondition of employment or continued employment. An employer who violates this lawshall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):We may use Artificial Intelligence (AI) to support parts of our hiring process,including sourcing, screening, and evaluating candidates. AI helps assess applicationsand qualifications, but final decisions are made by our hiring team. By applying, youacknowledge and agree that your application may be reviewed using AI tools.