Medical Support Assistant

Actalent; Aurora (CO); Remote; USD 23,000 - 29,000; Full time

Benefits offered by this job

100% Remote position

Monday-Friday schedule

No nights, weekends, or holidays

Long-term contract opportunity

Job summary

Actalent in Aurora, CO is seeking motivated Medical Support Assistants (MSAs) to support the VA Rocky Mountain Network. In this remote role, you will coordinate appointments, manage referrals, maintain patient records, and deliver exceptional customer service to Veterans.

This contract position focuses on EMR documentation and care coordination within a fast-paced healthcare environment. Candidates with healthcare administration, patient access, scheduling, or medical office experience are

Qualifications

• High School Diploma or GED is required.
• Minimum 6 months of customer service experience.
• Strong computer and data entry skills.
• Typing speed of 50+ words per minute.
• Basic knowledge of medical terminology.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational abilities.
• Ability to work effectively in a fast-paced healthcare environment.

Responsibilities

• Schedule and coordinate patient appointments in accordance with VA guidelines.
• Process, review, and track electronic consults and provider orders.
• Coordinate community care referrals using VA systems.
• Answer and route incoming calls while providing excellent customer service.
• Assist Veterans with questions and connect them with the appropriate care teams.
• Verify and update patient demographic information.
• Support patient flow and administrative functions.
• Assist Patient Aligned Care Teams (PACT) with daily administrative tasks.
• Maintain accurate documentation within EMR systems.
• Ensure compliance with HIPAA, privacy, and security requirements.
• Collaborate with providers, nurses, and administrative staff to support quality patient care.

Skills

Customer service

Data entry

Typing 50+ wpm

Medical terminology

Verbal and written communication

Attention to detail

Organizational skills

Education

High School Diploma or GED

Tools

EMR/EHR systems

Job description

Medical Support Assistant (Remote) (Aurora, CO)Support Our Nation's Veterans

We are seeking motivated Medical Support Assistants (MSAs) to support the VA Rocky Mountain Network. In this role, you will serve as a critical member of the patient care team, helping Veterans access healthcare services by coordinating appointments, managing referrals, maintaining patient records, and providing exceptional customer service.

This is an excellent opportunity for candidates with healthcare administration, patient access, scheduling, customer service, or medical office experience who are looking to make a meaningful impact while working remotely.

Responsibilities

• Schedule and coordinate patient appointments in accordance with VA guidelines


• Process, review, and track electronic consults and provider orders


• Coordinate community care referrals using VA systems


• Answer and route incoming calls while providing excellent customer service


• Assist Veterans with questions and connect them with the appropriate care teams


• Verify and update patient demographic information


• Support patient flow and administrative functions


• Assist Patient Aligned Care Teams (PACT) with daily administrative tasks


• Maintain accurate documentation within electronic medical record (EMR) systems


• Ensure compliance with HIPAA, privacy, and security requirements


• Collaborate with providers, nurses, and administrative staff to support quality patient care

Required Qualifications

• High School Diploma or GED


• Minimum 6 months of customer service experience


• Strong computer and data entry skills


• Typing speed of 50+ words per minute


• Basic knowledge of medical terminology


• Excellent verbal and written communication skills


• Strong attention to detail and organizational abilities


• Ability to work effectively in a fast-paced healthcare environment

Preferred Qualifications

• Medical office, healthcare administration, patient access, or medical receptionist experience


• Experience with appointment scheduling and care coordination


• Experience working with EMR/EHR systems


• Knowledge of healthcare referrals and consult management


• Veterans Affairs (VA) or federal healthcare experience


• Community care coordination experience

Why Join Us?

• 100% Remote position


• Monday-Friday schedule


• No nights, weekends, or holidays


• Long-term contract opportunity with extension potential


• Gain experience within one of the nation's largest healthcare systems


• Support Veterans and make a meaningful difference every day

Location Requirement: Candidates must reside within 50 miles of an approved VA facility.

Job Type & Location

This is a Contract position based out of Aurora, CO.

Pay and Benefits

The pay range for this position is $17.23 - $20.97/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Aurora, CO.

Application Deadline

This position is anticipated to close on Nov 17, 2026.

Workplace Type

This is a fully remote position.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.