Medical Support Assistant

SHR (Spectrum Healthcare Resources); North Las Vegas (NV); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off and Holidays

Supportive work environment

Job summary

Spectrum Healthcare Resources is seeking a Medical Support Assistant to join the team at the Veterans Affairs Sierra Nevada Healthcare System in Las Vegas, NV. The role supports patient scheduling, front-desk operations, and radiology and EMR tasks to ensure smooth patient flow.

You will interact with Veterans and healthcare staff, handling calls with courtesy and professionalism while maintaining sensitive information in EMR systems. A collaborative, patient-focused environment is emphasized.

Qualifications

• Communicates with internal and external customers in a courteous, positive, open, honest, cooperative manner and treats all with dignity and respect.

Responsibilities

• Schedule appointments from provider orders and consults, review patient prep instructions.
• Handle high-volume inbound/outbound calls, deliver strong customer service to Veterans and staff.
• Document patient information, create notes, process consults, and maintain EMR accuracy.
• Perform front desk duties and patient check-in/check-out to improve flow and reduce wait times.
• Support radiology administration tasks including CD processing and provider communications.

Skills

Customer service

Communication

Front desk

Tools

EMR

Job description

Job Description

Spectrum Healthcare Resources has a potential opportunity for Medical Support Assistantto join our dynamic team at the Veterans Affairs Sierra Nevada Healthcare System, in Las Vegas, NV.

Work Hours

40 hours per week.

Duties

• Scheduling appointments accurately from provider orders and consults, while reviewing and communicating patient prep instructions.
• Managing high-volume inbound and outbound calls and providing exceptional customer service to Veterans and healthcare staff.
• Documenting patient information, creating notes, processing consults, and maintaining sensitive information within electronic medical records (EMR).
• Performing front desk and patient check-in/check-out functions efficiently to improve patient flow and reduce wait times.
• Supporting radiology administration functions, including CD processing, virtual file room activities, provider communications, and general administrative support.

Requirements

• Communicates with all internal and external customers in a courteous, positive, open, honest, cooperative manner, and treats all with dignity and respect.

Benefits

• Comprehensive benefits package including medical, dental, and vision coverage.
• Paid time off and Holiday
• A supportive and collaborative work environment dedicated to patient care excellence.

Company Overview

At Spectrum, we utilize over thirty-five years of experience providing optimal solutions for federal agencies that are both innovative and cost-effective. We hold ourselves to the highest standard to ensure successful outcomes for the facilities and healthcare professionals we serve. As a Joint Commission Certified Healthcare Resource, dependability and service are the driving forces of our mission.

EOE/AA/Disability/Vet

Location

US-NV-North Las Vegas