Medical Support Assistant

Veterans Engineering; Helena (MT); On-site; USD 30,000 - 40,000; Full time

Job summary

A healthcare provider in Helena, MT is looking for a Medical Support Assistant. The assistant will manage appointment scheduling and ensure compliance with VA health care processes. Candidates should have a High School Diploma and be proficient in English. This is a full-time, entry-level position.

Qualifications

• Candidates must type at least 50 WPM.
• Proficient in oral and written English.
• Familiarity with basic medical terminology is required.

Responsibilities

• Coordinate appointments and communicate with patients effectively.
• Ensure compliance with VA scheduling processes.
• Assist with patient demographic information updates.

Skills

Oral and written English proficiency

Ability to type 50 WPM

Knowledge of basic medical terminology

Education

High School Diploma or GED

Job description

Overview

Recruitment Consultant | Yoga Instructor

Medical Support Assistant (MSA) – Montana VA Health Care System

Multiple Openings

Facility Locations

• Helena VA Sleep Center – 2271 Deerfield Ln, Helena, MT 59601
• Office of Community Care (OCC) – 3687 Veterans Drive, Fort Harrison, MT 59636

Duties & Responsibilities

MSAs will serve as designated scheduler/receptionists responsible for appointment coordination and patient communication in compliance with:

VHA Directive 1230: Outpatient Scheduling Processes and Procedures

Key responsibilities include:

• Appointment scheduling, tracking, and pre-/post-visit contacts
• Ensuring compliance with scheduling and consult management directives
• Working with Lead Scheduler to ensure team competence and timely patient communication
• Coordinating and authorizing Veteran care with community providers when VA cannot provide timely care
• Advising internal providers on VA Community Care rules and processes
• Reporting issues when automated systems are not functioning properly
• Validating and updating patient demographic information
• Processing incoming records for integration into CPRS and VistA
• Properly handling consults via HSRM (HealthShare Referral Manager) and PPMS (Provider Profile Management System)
• Screening and answering phone calls courteously and efficiently
• Responding to telephone inquiries related to services
• Using Microsoft Office Suite (Excel, Word, Outlook, Teams) for daily tasks
• Delivering professional, quality customer service to Veterans, families, VA staff, contractors, and providers
• Supporting workload requirements, including on-site direct patient services when needed
• Performing other duties as assigned

Qualifications

• High School Diploma or GED (minimum)
• Oral and written English proficiency
• Ability to type 50 WPM
• Knowledge of basic medical terminology
• No physical/health restrictions interfering with performance of duties

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service and Health Care Provider

Industries

• Hospitals and Health Care

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