Medical Support Assistant - MT

Jamison Professional Services; Helena (MT); On-site; USD 23,889 - 34,024; Full time

Benefits offered by this job

Benefits

Job summary

A veteran-owned professional services company in Helena, MT, is seeking a qualified Medical Support Assistant to provide scheduling, reception, and administrative support to Veterans. Responsibilities include coordinating appointments, providing excellent customer service, and managing records. Candidates should have a high school diploma, proficiency in Microsoft Office, and strong communication skills. The role offers an hourly rate of $21.02 plus benefits, and is contingent upon passing a Federal Background check.

Qualifications

• Knowledge of basic medical terminology.
• Minimum 6 months of customer service experience in a similar setting.
• Health or physical disability restrictions must not interfere with duties.

Responsibilities

• Schedule and coordinate appointments per VA guidelines.
• Validate and update patient demographic information.
• Provide outstanding customer service to Veterans and families.

Skills

Oral and written proficiency in English

Communication skills

Customer service skills

Organizational skills

Typing speed of at least 50 WPM

Education

High School education or GED equivalent

Tools

Microsoft Office (Word, Excel, PowerPoint, Teams, Access)

Job description

Overview

Jamison Professional Services, Inc. ("Jamison") is seeking a qualified Medical Support Assistant (MSA) to provide scheduling, reception, and administrative support to Veterans in accordance with VA guidelines. Job Title: Medical Support Assistant; Locations: Helena and Ft. Harrison, MT.

Qualifications

• High School education or GED equivalent
• Oral and written proficiency in English
• Knowledge of Microsoft Office (Microsoft Windows, Word, PowerPoint, Excel, Teams, Access)
• Type at least 50 WPM
• Health or physical disability restrictions that do not interfere with performance of duties must not exist
• Basic medical terminology knowledge
• Minimum 6 months of customer service experience in a similar setting
• Strong communication, customer service, and organizational skills
• Experience with appointment scheduling, medical records, or healthcare support preferred
• Ability to work independently and as part of a team

Responsibilities

• Schedule and coordinate appointments in line with VA guidelines
• Collaborate with schedulers, receptionists, and providers to ensure excellent patient communication and service
• Validate and update patient demographic information
• Process and manage records in VA systems (CPRS, VistA, HSRM, PPMS)
• Assist with Veteran care coordination with community providers
• Use Microsoft Office (Excel, Word, Outlook, Teams) daily
• Provide outstanding customer service to Veterans, families, staff, and providers
• Perform other administrative duties as assigned

Hours and Location

Clinic Hours: Monday – Friday, 8:00am – 4:30pm, excluding federal holidays; contractor personnel will work an 8-hour shift within the defined business hours. Primary place of performance: Ft. Harrison and Helena, MT.

Compensation and Clearance

Hourly Rate: $21.02 + Benefits. Clearance Level Required: Must pass a Federal Background check. Employment is contingent upon approval of security clearance.

Application and About Jamison

All applications must be submitted through our application system at: https://www.jps-online.com/apply-now/

Jamison Corporate Overview: Jamison Professional Services, Inc. (Jamison) is a Service-Disabled, Veteran-Owned Small Business (SDVOSB), certified Minority Business Enterprise (MBE). Jamison offers a wide range of employment opportunities and adheres to equal employment opportunity requirements. Applicants may be required to successfully complete an online assessment to determine qualifications for positions requiring specific skills.