Medical Support Assistant

Aptive Resources; Alaska; Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health & Wellness contribution

PTO and sick leave

Full benefits package including health

Job summary

Aptive Resources seeks a Medical Support Assistant to provide remote administrative support for VA medical facility operations. You will schedule, update records, answer inquiries, and coordinate with clinical teams to maintain patient flow.

Remote position, but candidates must reside in Etowah County, AL and work the facility schedule. Strong attention to detail and HIPAA compliance are essential.

Qualifications

• Minimum 1 year of administrative/clerical experience in healthcare or related field.
• Must reside in Etowah County, AL (verified at hire).
• Ability to work variable shifts Monday–Friday (8am–5pm or 10am–6pm [facility time zone]).
• Reliable high-speed internet and a private, HIPAA-compliant home workspace.
• Must pass a federal background check and other clearance requirements per contract.
• Strong communication skills and attention to detail.

Responsibilities

• Schedule, cancel, and reschedule patient appointments in accordance with VA scheduling guidelines
• Answer inbound calls and route patient inquiries to appropriate clinical staff
• Verify and update patient demographic and insurance information
• Enter and maintain accurate records in electronic health record systems
• Coordinate with clinical teams to support patient flow and follow-up care
• Perform other administrative duties as outlined in the contract Performance Work Statement

Skills

Administrative experience

Healthcare experience

Tools

EHR systems

Job description

Medical Support Assistant

Aptive Resources are seeking a Medical Support Assistants to provide remote administrative support to VA medical facility operations.

This is a remote position, but candidates must reside in Etowah County, AL and be able to work the schedule required by the facilities we support.

Compensation & Benefits

• Employer-paid Health & Wellness contribution (applied to benefits or 401k)
• Full benefits package including PTO and sick leave

Key Responsibilities

• Schedule, cancel, and reschedule patient appointments in accordance with VA scheduling guidelines
• Answer inbound calls and route patient inquiries to appropriate clinical staff
• Verify and update patient demographic and insurance information
• Enter and maintain accurate records in electronic health record systems
• Coordinate with clinical teams to support patient flow and follow-up care
• Perform other administrative duties as outlined in the contract Performance Work Statement

Requirements

• Must reside in Etowah County, AL (verified at hire)
• Minimum 1 year of administrative/clerical experience in healthcare or related field
• Ability to work variable shifts Monday–Friday (8am–5pm or 10am–6pm [facility time zone]) with schedule flexibility
• Reliable high-speed internet and a private, HIPAA-compliant home workspace
• Must be able to pass a federal background check [add citizenship/other clearance requirements per contract]
• Strong communication skills and attention to detail

About Aptive

Arrow ARC supports Veterans Health Administration facilities and offices across the U.S. with health care staffing and program support via the 10-year Integrated Critical Staffing Program (ICSP). We provide staffing solutions to address critical shortages in VHA medical facilities caused by turnover, recruitment issues, seasonal needs, surges or emergencies.

Find Recruiters

Arrow is a certified Service-Disabled, Veteran-Owned Small Business joint venture between Artemis ARC and Aptive Resources, two award-winning companies that share an agile, mission-focused, results driven approach in the federal sector. Arrow provides management consulting services and specializes in working with federal government agencies like the Department of Veterans Affairs and Office of Personnel Management.

EEO Statement

Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.