Medical Support Assistant

U.S. Department of Veterans Affairs; Alamosa (CO); On-site; USD 32,000 - 68,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Health benefits

Job summary

U.S. Department of Veterans Affairs’ Veterans Health Administration seeks an MSA to support scheduling and patient flow.

You will schedule and reschedule appointments, refer patients to clinics, and answer calls and messages, ensuring accurate information is conveyed to patients and staff. You will review clinical and administrative electronic health records, obtain necessary information, and coordinate actions to support patient care per VHA guidelines.

Qualifications

• High school diploma or equivalent required; transcripts may be requested.
• Experience handling patient inquiries and scheduling in a healthcare setting is preferred.
• Ability to interpret provider orders and verify information per guidelines.

Responsibilities

• Schedule and reschedule patient appointments and refer to clinics per guidelines.
• Answer telephone calls, secure messages, and greet patients; relay messages.
• Review and document clinical and administrative electronic health records (EHR).
• Coordinate information and actions related to patient care and services.

Skills

Customer service

Telephone communication

Interpersonal skills

Documentation

Education

High school diploma or equivalent

Tools

Vista applications

Job description

• Department: Department of Veterans Affairs

MSA's performs duties related to the receipt, intake and indexing of health and administrative information. MSA's will interface with personal computer applications as well as numerous Vista applications. The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.

Key Responsibilities

IMPORTANT NOTICE: This is an open continuous announcement and is open until September 30, 2027. Qualified applicants will be considered and referred as vacancies become available. This announcement may close without advanced notice.

The MSA is responsible for scheduling and rescheduling appointments, referring patients to other medical specialty clinics, providing information to patients necessary to resolve complaints, interactions with both internal and external customers, reviewing and documenting clinical and administrative electronic health records (EHR); obtaining medical information from patients, coordination of information and actions related to patient care and services; and scheduling appointments in accordance with VHA national scheduling guidelines.

MSA refers all questions regarding medical attention to the appropriate health care member. The MSA advises clinical staff on current administrative processes, and is responsible for answering telephone calls, secure messaging, and chat messages, greeting patients, relaying messages to appropriate staff inside or outside of the facility. Performs duties as assigned to ensure efficient and effective operations.

Work Schedule: Full time; Work schedule will be determined upon selection.
Recruitment Incentive (Sign-on Bonus): Not Authorized.
Permanent Change of Station (Relocation Assistance): Not Authorized.
Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year). Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience.
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA.

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement).
Telework: Not available.
Virtual: This is not a virtual position.
Remote: This is not a remote position.
Functional Statement #: 52183A; 52184A; 52185A / 60118A; 60119A; 60120A.
Permanent Change of Station (PCS): Not Authorized.

Requirements & Education

IMPORTANT: If using post-high school education to substitute for experience at the GS-04 or GS-05, you must submit a copy of your unofficial or official transcript with your application.

If selected, to meet the basic requirement of high school education or equivalent and prior to a firm job offer being extended, applicants must provide one of the following as verification of the education requirement if not covered under the grandfathering provision: Copy of high school diploma OR high school transcript (unofficial or official) OR GED Certificate OR homeschooling completion OR proficiency certificate issued by a State or Territorial Board or Department of Education OR college transcript (official)

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $32435 – $67859/yr.

What is the application deadline?

Applications close on 2027-09-30.

Who is eligible to apply?

This position is open under the 'Fed Competitive' hiring path.

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