Medical Supervisor (RN)

The Salvation Army USA Central Territory; Detroit (MI); On-site; USD 70,000 - 90,000; Full time

Job summary

Harbor Light is seeking a Medical Supervisor to lead medical staff, oversee chart audits, and ensure regulatory compliance across all locations. The role emphasizes trauma-informed, evidence-based practices and maintains a safe, recovery-oriented environment in line with agency policies.

You will supervise Medical Team Leads and support operational coordination with site leadership, emphasizing continuity of care and quality improvement in client services.

Qualifications

• Must hold a current valid RN license.
• CPR/FA and AED certification.
• Experience in substance abuse preferred.

Responsibilities

• Supervise Medical Team Leads and Paramedics, provide coaching and oversight.
• Conduct chart audits and ensure documentation accuracy and regulatory compliance.
• Coordinate with licensing, accreditation, and HIPAA requirements across Harbor Light locations.
• Lead staff trainings and implement clinical policies, procedures, and best practices.
• Conduct routine audits of medical charts and detox records; develop corrective action plans.

Skills

Confidentiality

OSHA knowledge

Universal precautions

Communication

Empathy

Initiative

Reliability

Education

RN license

Tools

Microsoft 365

EMR systems

Job description

Position Summary:

Under the direction of Harbor Light’s Medical Director, Nurse Practitioner/Physician Assistant, and Executive Administration, the Medical Supervisor supports medical services across all Harbor Light locations. This role provides direct supervision and support to Medical Team Leads and Paramedics while working collaboratively with LPNs and Administration to promote consistent, high-quality, and compliant client care.

Responsibilities include supervising and supporting Medical Team Leads, conducting chart audits, staff trainings, monitoring compliance with licensing, accreditation, and HIPAA requirements, and assisting with staff development. The Medical Supervisor promotes evidence-based, trauma-informed practices and helps maintain a safe, therapeutic, and recovery-oriented environment in accordance with agency policies and regulatory standards.

The Medical Supervisor contributes to the effective operation of Harbor Light’s medical programs by supporting clinical coordination, quality improvement, and regulatory compliance efforts. Through collaboration with site leadership, medical providers, and executive leadership, this role helps strengthen continuity of care, promote best practices, and support positive outcomes for clients receiving services.

Essential Responsibilities:

• Manage all inquiries with regard to information, referral, and/or possible admission
• Conduct pre-admission screenings of potential clients for detoxification services and schedule program admissions
• Conduct staff training for new medical employees and notify current employees of any changes in day-to-day procedures
• Provide direct supervision, leadership, coaching, and performance oversight of Medical Team Leads at all Harbor Light locations.
• Conduct regular meetings with Medical Team Leads to ensure consistent implementation of medical policies, procedures, and best practices throughout the Harbor Light System.
• Partner with Site Administrators and Human Resourcesregardinghiring recommendations, performance management, corrective action, and staff development involving Medical Team Leads.
• Monitor staffing needs and provide consultation and support to Medical Team Leadsregardingscheduling and coverage concerns.
• Conduct routine audits of medical charts, detoxification records, medication documentation, and client health records to ensure accuracy, completeness, and regulatory compliance.
• Develop and implement corrective action plans related to medical documentation deficienciesidentifiedthrough audits.
• Monitor compliance with Harbor Light policies and procedures, state licensing requirements, accreditation standards, and applicable healthcare regulations across all locations.
• Review quality assurance metrics andidentifyopportunities for continuous improvement within medical services.
• Conduct site visits to Harbor Light facilities as needed to evaluate medical operations, documentation practices, and service delivery.
• Ensure consistency of medical practices, documentation standards, and client care protocols across all Harbor Light programs.
• Assist Medical Team Leads and Site Leadership in resolving complex medical and operational issues.
• Participate in weekly check-ins with Nurse Practitioner and Director of Operations.
• Attend monthly meetings with the Medical Director, Nurse Practitioner, and Director of Operations.
• Provide system-wide medical training and professional development to nursing staff and Medical Team Leads.
• Review andmaintainall Detox records and medical charts for accuracy, completeness, and compliance through ongoing audit processes.
• Prepare reportsregardingmedical compliance, chart audit findings, quality assurance outcomes, and operational recommendations for Harbor Light leadership.
• Verify and approve hours worked for employees and submit information to the Human Resources department in a timely manner
• Additional duties and responsibilities as assigned

• HIPAA - Level 1 access to Clinical Records

Qualifications:

Education / Experience:

• Must have and maintain a current valid Registered Nurse (RN) license
• CPR/FA and AED certification
• Experience in substance abuse preferred

Skills, Knowledge & Abilities:

• Maintain strict client confidentiality
• Possess working knowledge of Occupation, Safety, and Health Administration standards and Universal Precautions

Computer Skills:

• Proficiency with Microsoft 365 Office Applications and email
• Experience with Electronic Medical Records preferred

Certificates and Licenses:

• Complete Safe From Harm training, and keep current as needed
• Must have and maintain a current valid chauffeur license and pass the Salvation Army Motor Vehicle Record check (MVR)

Physical Demands

• Work in stationary position – Less than 2 hours
• Move about work area – More than 5 hours
• Use hands/fingers to handle or feel – More than 5 hours
• Reach with hands and arms – More than 5 hours
• Climb (stairs/ladders) or balance – None
• Bend, stoop, kneel, crouch, or crawl – None
• Communicate with others – More than 5 hours
• Detect flavors or smells – 2 to 5 hours
• Move objects up to 30 pounds – None
• Visual acuity – More than 5 hours
• Read and understand written word – More than 5 hours
• Drive or travel – 2 to 5 hours

Work Environment:

• Environment – No exposure to extreme heat, cold, noise, chemicals, or hazardous equipment – 2 to 5 hours
• Medical Environment – Exposure to body fluids, radiation, medical equipment, solvents, or chemicals – More than 5 hours
• Noise – Exposure to constant or intermittent extreme sounds – None
• Temperature – Exposure to extreme heat or cold either indoors or outside – None

In addition:

• COMMUNICATION: Ability to effectively receive and express ideas, both written and verbal; using clear and concise vocabulary and active listening skills.
• CUSTOMER SERVICE: A desire to serve others by focusing efforts on listening and responding effectively to questions, providing services, and evaluating customer satisfaction.
• EMPATHY: Ability to identify with or be sensitive to the feelings and experiences of others.
• INITIATIVE: Ability to act promptly and take steps to solve or settle an issue proactively.
• RELIABILITY: Ability to be dependable, trustworthy , and committed to doing the best job possible and completing work in a timely and consistent manner.

This job description does not list all duties of the job. Employees may be asked by management to perform other duties as needed. The Salvation Army reserves the right to revise this job description at any time. This job description is not a contract for employment and does not infringe upon The Salvation Army’s at will employment status. Reasonable accommodation may be made to enable individuals to perform essential functions. The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.