Client Concierge: Part-Time

Secret MedSpa; Chandler (AZ); On-site; USD 21,000 - 28,000; Full time

Job summary

It’s A Secret Med Spa in the United States is seeking a confident Client Concierge to join our team, handling patient intake, delivering an exceptional experience, and ensuring all patient needs are met. You will greet clients, manage front desk duties, scheduling, and maintain a clean, welcoming environment while upholding HIPAA policies and privacy standards.

Ideal candidates have strong customer service skills, weekend availability, and familiarity with med spa or medical office settings.

Qualifications

• 1 year of customer service experience.
• Flexible schedule with weekend availability.
• Med spa or medical office experience preferred.
• Excellent written and verbal communication skills.
• Proper etiquette in interaction with clients.
• Ability to multi-task while remaining flexible to business needs.
• Team-minded with initiative.
• Energetic, friendly demeanor and service orientation.
• Maintain patient confidentiality per HIPAA and company policy.
• Strong integrity and ethics.
• Sound judgment and problem-solving abilities.
• Ability to sit or stand for long periods.
• Ability to reach above shoulder height, crawl, kneel, and push/pull up to 50 lbs.
• Proficiency with Microsoft applications.

Responsibilities

• Warmly greet clients in person and over the phone.
• Handle front desk duties: check-in/out, scheduling, and inventory oversight.
• Maintain a clean, professional environment.
• Assist providers and managers with appointment books and client scheduling.
• Ensure POS system is accurate with client and staff data.
• Follow company policies to ensure smooth location operations.

Skills

Customer service

Weekend availability

Med spa/medical office experience

Communication

Etiquette

Multi-tasking

Team player

HIPAA compliance

Integrity

Problem solving

Physical stamina

Microsoft Office

Tools

Microsoft Office

Job description

It’s A Secret Med Spa is an elite medical spa with locations nationwide that empowers people by elevating their natural beauty through high-performance injectables, lasers, and aesthetics. To fulfill our mission of making people feel unstoppable in their everyday lives, we want passionate, positive, and polished individuals to join us. That’s where you come in. Join the exciting culture at It’s A Secret Med Spa and become a part of our big, fabulous family while taking your skills to the next level. You’re going to love it here!

It's A Secret Med Spa is looking for a confident, driven, and enthusiastic Client Concierge to join our team. This position plays a vital role in our company's success by intaking patients, providing an exceptional experience, and ensuring all patient needs are met.

A Day in the Life of the Client Concierge

• Warmly greeting clients in person and over the phone. Providing basic knowledge and education about our wide variety of services.
• Manage front desk duties such as checking patients in/out, answering phone calls, greeting clients, overseeing inventory counts, and keeping supplies fully stocked while ensuring a positive and warm experience for our clients
• Maintain a clean and professional environment throughout the facility
• Assistant providers and managers with client scheduling and maintaining the appointment books.
• Comply with all company policies and procedures to ensure streamlined processes within the location
• Ensure POS system is managed effectively and accurately with all client appointment and employee information added.

Required Skills, Qualifications, and Experience

• Previous customer service experience (1 year)
• Flexible schedule with the ability to work weekends required
• Previous experience working in a med spa or medical office preferred
• Excellent written and verbal communication skills
• Ability to communicate with proper etiquette
• Ability to multi-task while being attentive to clients and remaining flexible to the needs of the business
• Ability to work as part of a team and take initiative
• Enthusiastic, friendly and energetic personality with a genuine desire to provide outstanding service
• Must Maintain patient/client confidentiality in accordance with HIPAA regulations and company policy
• Must maintain a high level of integrity with a strong ethical foundation
• Must have sound judgment, problem solving, and decision-making skills
• Must be able to sit or stand for long periods of time
• Must be able to reach above shoulder height, crawl, kneel, and push/pull up 50 lbs.
• Must have a working knowledge of Microsoft applications