Medical Services Administrator

Gary Crossley Ford; Kansas City (MO); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Holidays

Ongoing training

Career growth opportunities

Job summary

Gary Crossley Ford's Quick Lane team is seeking a Service Advisor to be the first point of contact for customers. You’ll greet customers, assess service needs, and relay recommendations to our technicians to ensure fast, high-quality repairs.

We’re happy to train the right candidate, require a high school diploma or equivalent, and welcome those with basic automotive knowledge or a willingness to learn. Benefits include health, dental, and vision insurance, paid time off, holidays, and ongoing

Qualifications

• Previous experience as a service advisor or in a customer-facing automotive role is a plus, but not required—we’re happy to train the right candidate
• Basic automotive knowledge or a willingness to learn
• High school diploma or equivalent

Responsibilities

• Greet Quick Lane customers in a friendly, professional manner
• Perform quick vehicle walk-arounds and help identify service needs
• Communicate service recommendations clearly and confidently
• Create accurate repair orders and help manage service workflow
• Keep customers informed on vehicle status and completion times
• Collaborate with technicians to ensure smooth daily operations
• Maintain a clean, organized, and customer-friendly work environment

Skills

Customer service

Communication

Willingness to learn

Education

High school diploma or equivalent

Job description

Job Description

Gary Crossley Ford is a trusted, locally owned dealership that has proudly served the Kansas City area for over 30 years. Our Quick Lane team is dedicated to delivering fast, reliable vehicle maintenance for customers who need quality service without the wait. We take pride in our honesty, customer satisfaction, and strong, supportive team culture.

Role Overview

As a Quick Lane Service Advisor , you’ll be the first point of contact for our Quick Lane customers. You’ll greet customers, assess their vehicle service needs, recommend appropriate maintenance services, and work closely with our technicians to ensure timely, high-quality repairs.

Responsibilities

• Greet Quick Lane customers in a friendly, professional manner
• Perform quick vehicle walk-arounds and help identify service needs
• Communicate service recommendations clearly and confidently
• Create accurate repair orders and help manage service workflow
• Keep customers informed on vehicle status and completion times
• Collaborate with technicians to ensure smooth daily operations
• Maintain a clean, organized, and customer-friendly work environment

Requirements

• Previous experience as a service advisor or in a customer-facing automotive role is a plus, but not required—we’re happy to train the right candidate
• Basic automotive knowledge or a willingness to learn
• High school diploma or equivalent

Benefits

• Health, dental, and vision insurance
• Paid time off and holidays
• Ongoing training and clear career growth opportunities