Field Service Engineer III

transmedics; United States; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

HRA medical coverage

Dental coverage

Vision coverage

401(k)

Employee stock purchase plan

Pet insurance

Job summary

TransMedics is seeking a senior Field Service Engineer to repair, maintain, and upgrade organ care systems across an assigned territory. This role requires extensive travel—domestic and international on short notice—and independent regional management to keep critical equipment performing safely and reliably at customer sites.

You will install, diagnose, and service complex electromechanical devices, document findings, and travel with service tool kits up to 50 lbs.

Qualifications

• Bachelor's degree or technical/associate degree with required field service experience.
• Experience assembling/disassembling complex electromechanical systems.
• Strong troubleshooting and analytical skills for electromechanical devices.

Responsibilities

• Install, repair, and maintain organ care systems at customer locations, ensuring compliance and timely service.
• Independently manage an assigned region and prioritize devices to meet SLAs.
• Complete service reports and document activity in required databases promptly.

Skills

Analytical troubleshooting

Electromechanical assembly

Education

Bachelor's degree +3 years field service

Associate/Technical degree +5 years field service

High school diploma +7 years field service

Tools

MS Word

Excel

Job description

Role overview

A senior-level Field Service Engineer role responsible for the repair, maintenance, and upgrade of a fleet of complex, life-sustaining organ care medical devices across an assigned territory. The position requires extensive travel—domestic and international on short notice—and emphasizes independent regional management to keep critical equipment performing safely and reliably at customer sites.

Responsibilities

• Install, repair, and maintain organ care systems at internal and external customer locations, ensuring compliance and timely service.
• Independently manage an assigned region, prioritizing devices and equipment to meet service-level expectations.
• Complete service reports and documentation accurately and enter activity data into required databases promptly.
• Maintain test equipment used during service activities and travel with service tool kits up to 50 lbs.
• Drive customer satisfaction through service excellence and professional on-site interactions.
• Support other operational tasks as assigned, including non-routine service or project work.

Requirements

• Bachelor's degree with a minimum of 3 years of field service engineering experience, OR an associate/technical degree with 5 years, OR a high school diploma with 7 years.
• Demonstrated ability to assemble and disassemble highly complex electromechanical systems.
• Strong analytical troubleshooting skills for complex electromechanical devices.
• Valid driver's license and valid passport, with the ability to travel up to 80% of the time on short notice, including nights and weekends.
• Proficiency with Microsoft Word and Excel and the ability to work calmly under pressure.

Nice to have

• Prior field service experience with complex medical devices in hospital settings.
• Foreign-language skills and outstanding customer-interaction skills in clinical environments.

Benefits and work setup

• Medical coverage with a Health Reimbursement Account, dental, vision, healthcare and dependent care flexible spending accounts, short- and long-term disability, 401(k), pet insurance, and an employee stock purchase plan.