Medical Secretary

Pinehurst Resort; Pinehurst (NC); On-site; USD 37,000 - 67,000; Full time

Job summary

A leading company in healthcare is seeking a Secretary II to perform essential clerical tasks for a smooth department flow. The role involves scheduling surgeries, managing patient information, and supporting clinical staff. Ideal candidates should possess strong organizational and interpersonal skills, along with experience in a medical setting. This full-time position offers a chance to contribute to patient care in a dynamic environment.

Qualifications

• Two years of experience in a medical setting preferred.
• Experience with ICD-10 and CPT-4 coding.

Responsibilities

• Answer telephones and process faxes promptly.
• Schedule surgeries based on availability and urgency.
• Register new patients and schedule appointments.

Skills

Interpersonal Abilities

Organizational Skills

Confidentiality

Service Orientation

Communication

Education

Associate's Degree in Medical Office Administration

Tools

Microsoft Office Suite

Job description

1 week ago Be among the first 25 applicants

Summary

The Secretary II performs clerical tasks ensuring a smooth and efficient department flow. The Secretary II facilitates notification of patients and surgeons regarding scheduling of surgeries, appointments and tests. The Secretary II enters patient/surgery information in computer and maintains accurate and orderly schedules for the provider. The Secretary II maintains order/charge entry and completion of daily reports and tasks.

Summary

The Secretary II performs clerical tasks ensuring a smooth and efficient department flow. The Secretary II facilitates notification of patients and surgeons regarding scheduling of surgeries, appointments and tests. The Secretary II enters patient/surgery information in computer and maintains accurate and orderly schedules for the provider. The Secretary II maintains order/charge entry and completion of daily reports and tasks.

ORGANIZATIONAL RELATIONSHIPS

Accountable to the Clinical Department Manager

Position Requirements

Answer telephones/Process faxes

• Promptly answer the telephones using approved scripting
• Provide assistance to patients
• Task all clinical questions to physicians or clinical staff per clinic policy
• Utilize instant messaging or other department communication method to immediately contact clinical personnel with urgent requests
• Return all phone calls within one business day; urgent calls immediately
• Provide accurate messages to all staff and task physicians with referring physician requests
• Process incoming faxes and send out faxes as needed daily
  
  

Schedule Surgeries and Ancillary Services

• Select surgery dates based upon scheduling availability, diagnosis, urgency, and MD preferences.
• Write up surgery charge tickets with CPT and ICD-9 codes for MD approval.
• Put global days into computer per clinic policy
• Input surgery charges or turn in to department coder per department policy
• Schedule Ancillary Services: document the reason whenever a diagnostic test is not scheduled at Pinehurst Surgical.
• Schedule hospital or surgery center surgeries/tests:
• Fax in the surgery posting sheet/orders and appropriate patient records based on procedure
• Provide a routing slip with prioritized steps
• Escort the patient to preadmissions as needed
• Input appropriate orders for surgery or ancillary services
  
  

Register New Patients and Schedule Appointments

• Enter or verify demographic and insurance information
• Use ihealth task list to register patient if info is received from patient portal
• Process incoming referrals based on clinic and department policy
• Assess whether a referral from the primary is necessary based on patient insurance
• Assure the patient's insurance has a contracted insurance carrier
• Schedule the appointment
• Provide the patient directions and any needed information to prepare them for the appointment
• Send note to the patient and referring physician for patients who don't show up
• Make note in patients chart for patients who cancel their appointments
  
  

Complete Pre-certifications

• Verify the insurance card is up to date in the system
• Check eligibility
• Accurately complete the benefit form
• Contact the insurance carrier on-line or by phone
• Task the benefit form to the financial counselor and if the patient is present, escort the patient to the financial counselor
  
  

Order Management/Charge Entry for Clinic Charges

• Input appropriate orders per provider requests
• Follow order and request thru to completion
• Notify appropriate person(s) if results have not been received in timely manner per department protocol
• Keep current daily/weekly/monthly order & task reports per clinic policy
• Input provider charges on a daily basis ensuring all diagnosis and procedure codes are accurately and completely entered
  
  

General Administrative Duties

• Schedule committee meetings, seminars, vacations, and personal appointments on the provider's calendar
• Send out notifications to manager and other persons/entities of provider changes in schedule so that appropriate staffing and surgery schedule adjustments can be made
• Collect and distribute mail
• Contact PAS department with any clinic delays in providers arrival or clinic schedule per clinic policy
• Complete all Disability forms and FMLA forms per clinic policy
• Review failed fax logs
• Correct any issues by working the hold/denial buckets
  
  

PERSONAL CHARACTERISTICS

• Strong interpersonal abilities
• Well organized
• Maintains confidentiality
• Service orientation
• Work accurately and methodically
  
  

Requirements

PREFERRED QUALIFICATIONS

• Two years of experience in a medical setting preferred
• Associate's degree in medical office administration or technology
• Experience with ICD-10 and CPT- 4 coding
• Experience with Microsoft Office Suite
• Ability to relate sensitively to patients
• Ability to communicate well
  
  

Physical Requirements

While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations; and the ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights up to 15 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard. The employee frequently is required to sit, reach with hands and arms, talk and hear.

Required

Preferred

Job Industries

• Healthcare

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitality

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