Medical Screener - Reception Technician (Customer Service) (Bilingual – English/Spanish)

CSL; Fort Worth (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Medical Screener - Reception Technician to join their team. This role involves greeting donors, conducting health screenings, and providing essential information about the donation process. The ideal candidate will possess strong customer service skills and bilingual capabilities in English and Spanish, ensuring effective communication with diverse donor populations. In a fast-paced environment, you will play a vital role in maintaining safety protocols and supporting donor health. If you're passionate about making a difference and thrive in a dynamic setting, this opportunity is perfect for you.

Benefits

Paid Sick Leave

401(k) Plan

Qualifications

• Minimum of three months experience in clerical, customer service, or medical environment.
• Ability to communicate effectively with customers and follow safety protocols.

Responsibilities

• Assist donors in screening procedures and health assessments.
• Educate new donors about the plasma donation process and products.
• Accurately record donor data in electronic systems.

Skills

Customer Service

Bilingual (English/Spanish)

Basic Math Skills

Education

High School Diploma or Equivalent

Job description

Medical Screener - Reception Technician (Customer Service) (Bilingual – English/Spanish)

Join to apply for the Medical Screener - Reception Technician (Customer Service) (Bilingual – English/Spanish) role at CSL

Job Description Summary

Responsible for greeting donors at the plasma collection center and conducting registration procedures to verify donor suitability for plasma pheresis.

Responsibilities

1. Assist qualified donors in completing screening procedures, including health history assessment, medical questions, and health screening tests such as blood pressure, pulse, weight, temperature, and finger stick for hematocrit and protein levels.
2. Educate new donors about plasma products, screening process, tests, policies, nutrition, and answer questions professionally.
3. Register donors and transfer donors as needed after training.
4. Answer phone calls and direct inquiries appropriately.
5. Monitor donors during and after donation for reactions and notify staff if needed.
6. Report donor flow issues to supervisors.
7. Accurately record donor data in electronic systems according to SOPs.
8. Understand policies related to hyper immune programs if applicable.
9. Maintain a clean and safe work environment, following safety policies and promoting safety.
10. Maintain confidentiality of all personnel, donor, and center information.
11. Cross-train in other areas as needed.
12. Utilize bilingual skills if required to meet organizational needs.
13. Perform other duties as assigned.

Qualifications

• High school diploma or equivalent.
• Minimum of three months experience in clerical, customer service, or medical environment, or equivalent education/experience.
• Basic math skills.

Working Conditions

• Ability to follow instructions and observe safety protocols.
• Ability to communicate effectively with customers and observe equipment.
• Ability to stand and walk frequently, reach, bend, kneel, and lift up to 25 pounds.
• Fast-paced environment with exposure to hazards and bloodborne pathogens.
• Use of Personal Protective Equipment as required.
• Extended hours and overtime may be necessary.

All qualified applicants will receive consideration without discrimination. We may not have immediate openings but are interested in qualified candidates for future roles. CSL offers benefits including paid sick leave and 401(k). Learn more at https://cslbenefits.com/cslp. CSL Plasma is committed to diversity and inclusion. Apply now to join a team that makes a difference.