Medical Screener - Reception Technician (Customer Service)

CSL; Rainbow City (AL); On-site; USD 40,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Medical Screener to join their team. In this vital role, you will greet donors at a plasma collection center, ensuring they are suitable for the donation process. Your responsibilities will include conducting health screenings, answering donor inquiries, and maintaining accurate records. This position offers a chance to make a significant impact on the lives of those in need while working in a supportive environment. If you are passionate about helping others and thrive in a fast-paced setting, this opportunity is perfect for you!

Benefits

Health Care Benefits

Dental Coverage

Vision Coverage

401(k) Savings Program

Paid Time Off (PTO)

Paid Holidays

Life Insurance

Short- and Long-Term Disability

Qualifications

• Responsible for greeting donors and verifying their suitability for donation.
• Must perform health screening procedures and maintain confidentiality.

Responsibilities

• Assist donors in the screening process and answer their questions.
• Maintain accurate donor records and ensure a clean work environment.

Skills

Customer Service

Basic Math Calculations

Health Screening Procedures

Bilingual Skills

Education

High School Diploma or Equivalent

Job description

Medical Screener - Reception Technician (Customer Service)

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Medical Screener - Reception Technician (Customer Service)

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Job Description Summary

Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process.

Job Description Summary

Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process.

Job Description

1 In compliance with Standard Operating Procedures (SOPs), assists qualified donors in completing the screening process. The screening procedures includes but are not limited to: assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature. Performs finger stick to obtain sample to obtain donor’s hematocrit and total protein levels.

2 Upon completion of the appropriate training, may educate new donors on the use of therapeutic products made from donated plasma. This includes explaining the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donor questions are answered timely, accurately and professionally.

3 May be involved in registering applicant and transfer donors based upon completion of appropriate training and operational needs of the center.

4 May answer the telephone and answer callers question or transfer call to appropriate staff member.

5 Maintains alertness and awareness to any reaction by a donor may have during or after the pheresis process and notifies appropriate staff.

6 Alerts Group Leader or Supervisor of donor flow issues.

7 Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs.

8 Understands the policies and procedures associated with hyper immune programs at the center if applicable.

9 Maintains clean efficient work environment and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.

10 Maintains confidentiality of all personnel, donor and center information.

11 May be cross-trained in other areas to meet the needs of the business.

12 Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.

13 Perform other job-related duties as assigned.

Education

• High school diploma or equivalent required
  
  

Experience

• Minimum of three (3) months experience in a clerical or customer service related position, preferably in medical or health provider environment or equivalent combination of education and experience
• Must be able to perform basic math calculations
  
  

Working Conditions

• Ability to understand, remember and apply oral and/or written instructions
• Ability to understand and follow basic instructions and guidelines
• Must be able to see and speak with customers and observe equipment operation.
• Occasionally perform tasks while standing and walking up to 100% of time
• Reach, bend, kneel and have high level of manual dexterity
• Occasionally be required to lift and carry up to 25 pounds
• Fast paced environment with frequent interruptions
• Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens
• Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
• Required to work overtime and extended hours to support center operational needs
  
  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications.

Please note, we may not have an immediate need at the present time; however we are always interested in speaking to well qualified candidates for future openings.

If you are interested in exploring a career with CSL, please apply. Someone will follow up depending on the current needs, but please be aware correspondence may not be immediate.

CSL offers the following benefits for this full-time position, most are effective the first day of hire: Options for health care benefits, including choices of plans for medical and prescription drug, dental, and vision coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL’s 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company.

Our Benefits

CSL offers the following benefits for this full-time position: Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL’s 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company. For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp.

About CSL Plasma

CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma.

We want CSL to reflect the world around us

As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion at CSL.

Do work that matters at CSL Plasma!

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

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