Medical Screener - Reception Technician (Customer Service)

CSL; Manchester (CT); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Medical Screener - Reception Technician to join their team. In this vital role, you will greet and assist donors at a plasma collection center, ensuring their comfort and safety throughout the donation process. Your responsibilities will include conducting health screenings, educating donors about the donation process, and maintaining accurate records. This role offers the opportunity to make a meaningful impact in people's lives while working in a fast-paced environment. If you are passionate about customer service and healthcare, this is the perfect opportunity for you.

Benefits

Health Coverage

Life Insurance

Disability Insurance

401(k)

Paid Time Off (PTO)

Holidays

Qualifications

• Minimum of 3 months experience in clerical or customer service roles, preferably in healthcare.
• Ability to perform basic math calculations.

Responsibilities

• Assist qualified donors in completing screening processes and health history assessments.
• Educate new donors on plasma donation processes and answer their questions.
• Accurately record donor data in the electronic management system.

Skills

Customer Service

Basic Math Calculations

Communication Skills

Education

High School Diploma or Equivalent

Job description

Medical Screener - Reception Technician (Customer Service)

Join to apply for the Medical Screener - Reception Technician (Customer Service) role at CSL.

Job Description Summary

Responsible for greeting donors at the plasma collection center and conducting registration procedures to verify donor suitability for plasma pheresis.

Job Responsibilities

1. Assist qualified donors in completing screening processes, including health history assessment, medical questions, and health screenings such as blood pressure, pulse, weight, and temperature; perform finger sticks for hematocrit and protein levels.
2. Educate new donors on plasma donation processes, answering questions about screening, health tests, appointment system, fees, policies, nutrition, and other relevant topics.
3. Register applicants and transfer donors as needed, following training and operational requirements.
4. Answer phone calls and direct inquiries appropriately.
5. Monitor donors during and after the pheresis process for reactions and notify staff if needed.
6. Report donor flow issues to supervisors.
7. Accurately record donor data in the electronic management system per SOPs.
8. Understand policies related to hyper immune programs, if applicable.
9. Maintain a clean, organized work environment and ensure supplies are stocked.
10. Follow all health, safety, and environmental policies, promoting safety.
11. Maintain confidentiality of all personnel, donor, and center information.
12. Cross-train in other areas as needed.
13. Perform other duties as assigned.

Qualifications

• High school diploma or equivalent.
• Minimum of 3 months experience in clerical or customer service roles, preferably in healthcare.
• Ability to perform basic math calculations.

Working Conditions

• Ability to understand and follow instructions.
• Good communication skills to interact with customers and observe equipment.
• Ability to stand and walk frequently, reach, bend, kneel, and perform manual tasks.
• Occasional lifting of up to 25 pounds.
• Work in a fast-paced environment with potential exposure to hazards and bloodborne pathogens.
• Use of Personal Protective Equipment as required.
• Availability to work overtime and extended hours as needed.

CSL is an equal opportunity employer. We welcome qualified candidates for current and future openings. Benefits include health coverage, life insurance, disability, 401(k), PTO, and holidays. Learn more about CSL and our commitment to diversity and inclusion. Apply now to make a difference in people's lives through your work at CSL Plasma.