Medical Scheduling Specialist – Point of Service

UT Southwestern; Dallas (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

UT Southwestern Medical Center in Dallas, TX is seeking a Scheduler to manage outpatient lab, imaging, interventional and electrophysiology scheduling. You will coordinate appointments, pre-register patients, verify insurance and estimate out-of-pocket costs at the point of scheduling.

Position requires solid customer service, effective communication, and knowledge of medical terminology. On-site hospital environment with opportunities for growth and comprehensive benefits.

Qualifications

• High School Diploma or GED equivalent.
• 2 years experience in medical office environment.
• Exposure and working knowledge of physician billing, medical collections, coding, surgery scheduling and/or patient access.
• 2 years of college.
• 1 year healthcare scheduling and/or surgery scheduling to include oncology or chemotherapy treatment depending on point of service.

Responsibilities

• Schedules all patients in accordance with established protocols, collects required patient information, and accurately communicates patient preparation instructions. Communicates directly with patients regarding appointment times.
• May complete patient pre-registration, insurance verification and patient out of pocket estimate, explaining patient out of pocket costs and UTSW pre-payment policy to patients at the time of scheduling.
• Works closely with Management, Radiologists, Techs and Nurses to ensure efficient and accurate scheduling of all department resources.
• Communicates timely information to the Ordering Physician's Office pertaining to outpatient scheduling conflicts, rescheduled appointments, and no shows.
• Identifies and reconciles patient appointments with orders to ensure all patients are scheduled appropriately and timely.
• Manages Schedule Order workqueues according to daily assignment, maintaining service standards for contacting patients to schedule appointments.
• Answers all incoming phone calls in a professional manner while responding to high call volume in a timely manner.
• Acts as a liaison with other departmental schedulers when needed for the coordination of multiple appointments and/or procedures to ensure patients are efficiently scheduled.
• Maintains quality, productivity and time and attendance standards as defined by manager.
• Participates as needed with any scheduling application upgrades and/or transitions.
• May research claims on payment denials from third-party carriers for pre-certified procedures.
• Performs other duties as assigned.

Skills

Customer service

Communication

Medical terminology

Education

High School Diploma or GED

2 years college

Tools

Radiology Information System/Scheduling

Job description

UT Southwestern Medical Center in Dallas, TX is seeking a Scheduler to manage outpatient lab, imaging, interventional and electrophysiology scheduling. You will coordinate appointments, pre-register patients, verify insurance and estimate out-of-pocket costs at the point of scheduling.

Position requires solid customer service, effective communication, and knowledge of medical terminology. On-site hospital environment with opportunities for growth and comprehensive benefits.