Medical Scheduler-FT-Call Center

Surgery Partners, Inc; Milwaukee (WI); On-site; USD 20,000 - 29,000; Full time

Job summary

Midwest Orthopedic and Musculoskeletal Alliance (MOMA) in Wauwatosa, WI is seeking a Medical Scheduler to join the call center team. You will handle patient calls, collect clinical information, and coordinate follow-up or appointments with the care team.

Requirements include a GED or equivalent, 2 years of insurance and medical office experience, strong communication skills, and HIPAA-compliant handling of data. Bilingual Spanish/English is a plus; full-time; starting pay $18/hour.

Qualifications

• GED or equivalent required.
• 2 years of experience with health/insurance processes preferred.
• 2 years of medical office experience preferred.
• Excellent verbal and written communication skills.
• Bilingual Spanish/English a plus.

Responsibilities

• Answer call-center lines with professionalism and courtesy.
• Complete pre-registration and insurance verification and discuss financial responsibility.
• Collect complete clinical, demographic, and financial information during scheduling.
• Enter and verify forms and insurance data in the EMR.
• Maintain patient confidentiality per HIPAA guidelines.
• Perform other duties as assigned.

Skills

Verbal communication

Written communication

Attention to detail

Professional demeanor

Problem-solving

Bilingual Spanish/English

Education

GED or equivalent

Tools

EMR software

Microsoft Office

Job description

Medical Scheduler- Call Center

As a result of company growth, the Midwest Orthopedic and Musculoskeletal Alliance (MOMA) is seeking an energetic and self-motivated Medical Scheduler to join the team at our Wauwatosa location.

Medical Scheduler- Call Center

As a result of company growth, the Midwest Orthopedic and Musculoskeletal Alliance (MOMA) is seeking an energetic and self-motivated Medical Scheduler to join the team at our Wauwatosa location.

The Medical Scheduler answers calls from patients, collects clinical information and answer questions, and coordinates any follow up or schedule appointments with the provider care team.

Job Responsibilities

• Answer the call-center phone with professional and kind demeanor
• Complete pre-registration and insurance verification and communicate financial responsibility during patient calls
• Obtain complete and accurately clinical, demographic, and financial information during the scheduling process
• Record and verify all forms and insurance information into the EMR
• Maintain patient confidentiality according to HIPAA guidelines
• Other duties as assigned

Requirements

• GED or equivalent
• 2 years of experience working with insurance preferred
• 2 years of medical office experience preferred
• Exemplary work ethic and attendance
• High compassion and kindness needed for working with patients
• Strong attention to detail and problem-solving skills
• Ability to remain professional in high-volume, fast-paced environment
• Excellent verbal and written communication skills
• Demonstrate proficiency of Microsoft software products and computer skills
• EMR software experience is preferred
• Bilingual, Spanish/English is a plus!

MOMA is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. The Company is committed to promoting a workplace of diversity, equity, and inclusion.

Job Type: Full-time

Pay: Starts at $18/HR and varies based on experience and education

Location: 3077 North Mayfair Road, Wauwatosa, WI 53226

Schedule

• 8 hour shift
• Day shift
• Monday to Friday