Medical Scheduler

NJ PEDIATRIC NEUROSCIENCE INSTITUTE; Morristown (NJ); On-site; USD 29,618 - 31,684; Full time

Benefits offered by this job

401(k) matching

Health insurance

Paid time off

Vision insurance

Dental insurance

Job summary

NJ Pediatric Neuroscience Institute is hiring a Scheduler to coordinate patient appointment schedules. The role requires excellent communication skills and precision in managing schedules across multiple providers. Responsibilities include scheduling new appointments, confirming visits, and maintaining accurate records. Applicants should have a high school diploma and a customer service mindset. Experience in medical office scheduling is preferred. The position offers a salary range of $21.50 – $23.00 per hour, based in Morristown, New Jersey.

Qualifications

• Knowledge of medical terminology and healthcare scheduling workflows preferred.
• Demonstrated professionalism, reliability, and commitment to patient-centered care.

Responsibilities

• Schedule new and follow-up appointments promptly and accurately.
• Communicate effectively with patients, families, and staff.
• Coordinate appointment times and provider availability.
• Maintain accurate records of all patient appointments.
• Utilize scheduling software and EMR systems.
• Collaborate with clinical and administrative teams.
• Assist with resolving scheduling conflicts.
• Uphold confidentiality and comply with HIPAA regulations.
• Monitor provider schedules and notify staff of changes.
• Provide outstanding customer service.

Skills

Medical Office Scheduling

Strong Interpersonal and Communication Skills

Customer Service Excellence

Problem Solving and Attention to Detail

Multitasking and Time Management

Proficiency with Scheduling Software and EMR Systems

Ability to Perform Well in a Fast-Paced, Team-Oriented Environment

Education

High school diploma or equivalent required

Associate or bachelor’s degree in healthcare administration or related field preferred

Job description

Benefits

• 401(k) matching
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance

Position Summary

The Scheduler at NJ Pediatric Neuroscience Institute (NJPNI) is responsible for coordinating and maintaining patient appointment schedules with accuracy, professionalism, and efficiency. This role requires exceptional communication skills and attention to detail to ensure a seamless experience for patients and providers. The Scheduler will work closely with the front desk, call center, and clinical teams to provide excellent customer service and maintain organized scheduling operations across multiple providers and office locations.

Responsibilities

• Schedule new and follow-up appointments promptly and accurately in accordance with NJPNI scheduling guidelines.
• Communicate effectively with patients, families, and staff to confirm appointments, provide necessary information, and address scheduling inquiries.
• Coordinate appointment times and provider availability across multiple NJPNI locations.
• Maintain accurate and up-to-date records of all patient appointments, cancellations, and rescheduled visits.
• Utilize scheduling software and EMR systems to manage patient appointments and provider calendars.
• Collaborate with clinical and administrative teams to ensure smooth patient flow and optimize daily schedules.
• Assist with resolving scheduling conflicts or issues in a professional and timely manner.
• Uphold confidentiality and ensure all scheduling activities comply with HIPAA regulations.
• Monitor provider schedules and notify staff or management of any changes or open time slots.
• Provide outstanding customer service to patients and families, ensuring a positive experience throughout the scheduling process.
• Perform other administrative duties as assigned.

Skills & Competencies

• Medical Office Scheduling
• Strong Interpersonal and Communication Skills
• Customer Service Excellence
• Problem Solving and Attention to Detail
• Multitasking and Time Management
• Proficiency with Scheduling Software and EMR Systems
• Ability to Perform Well in a Fast-Paced, Team-Oriented Environment

Qualifications

• Knowledge of medical terminology and healthcare scheduling workflows preferred.
• High school diploma or equivalent required, associate or bachelor’s degree in healthcare administration or related field preferred.
• Demonstrated professionalism, reliability, and commitment to patient-centered care.

Salary Range: $21.50 – 23.00.