Medical Scheduler

Cincinnati Animal CARE; Cincinnati (OH); On-site; USD 25,000 - 33,000; Full time

Job summary

Cincinnati Animal CARE is seeking a Medical Scheduler to join our team and support CAC’s mission. You will be the first point of contact for medical clinic clients, help organize records, and ensure animals are healthy and ready for adoption.

The role involves coordinating appointments and surgeries, triaging requests, staying current on shelter medicine, and working evenings, weekends, and holidays as needed. You will join a mission-driven team dedicated to animal welfare and community impact.

Qualifications

• Provide excellent customer service to clients including fosters, adopters, volunteers, and staff.
• Coordinate daily appointments and surgeries for shelter animals.
• Triage incoming phone and email requests according to protocol.
• Able to work evenings, weekends, and holidays.
• Stay current on shelter medicine best practice and follow protocol.

Responsibilities

• Be the first point of contact for all medical clinic clients.
• Assist in organizing medical records and ensure animals are healthy and ready for adoption.
• Process inventory deliveries and Pharmacy supplies.
• Attend and participate in training sessions and meetings.
• Escalate complex medical or customer service issues to the Medical Team.
• Perform other shelter duties as directed by the Medical Manager or Medical Director.

Skills

Customer service

Scheduling

Communication

Organization

Job description

Medical Scheduler

Reports to Medical Manager

Join the Team at Cincinnati Animal CARE

At Cincinnati Animal CARE (CAC), we do work that matters.

Every day, our team protects animals, supports our community, and helps save thousands of lives each year through compassionate care, advocacy, and education.

This work is meaningful, fast-paced, and can be challenging, but for the right person, it’s incredibly rewarding.

We are a team built for impact, made up of people who care deeply, work hard, support one another, and show up every day committed to making a difference.

If you are passionate about animals, thrive in a mission-driven environment, and want your work to have purpose, we’d love to have you join us.

About the Role

We are looking for a Medical Scheduler to join our team and play an important role in supporting CAC’s mission.

In this position, you will:

• Be the first point of contact for all medical clinic clients. You will assist in organizing medical records and in ensuring animals are healthy and ready for adoption.

This is a great opportunity for someone who enjoys meaningful work, takes pride in helping others, and wants to contribute to a growing organization making a real impact in the community.

What You’ll Be Responsible For

Your day-to-day may include:

• Provide excellent customer service to all clients, including fosters, adopters, volunteers, and staff
• Coordinate daily appointments and surgeries for all shelter, foster, and adopted animals, including scheduling, checking in and out, and any follow up communication with caregivers
• Triage incoming phone and email requests for appointments, treatments, and medications, according to protocol
• Stay current on shelter medicine best practice and follow shelter protocol
• Perform any other shelter duties as directed by the Medical Manager or Medical Director.
• Escalate complicated medical or customer service issues to the Medical Team or Medical Operations Manager
• Process inventory deliveries and Pharmacy supplies
• Attend and participate in all required training sessions and meetings
• Able to work evenings, weekends, and holidays as needed
• Able to work in a high volume, fast-paced, high-stress environment
• Supporting additional organizational needs as they arise

What Makes Someone Successful in This Role

We’re looking for someone who:

• Is passionate about CAC’s mission and animal welfare
• Brings a positive, team-first attitude
• Communicates openly and professionally
• Takes ownership and solves problems proactively
• Thrives in a fast-paced, ever-changing environment
• Can balance compassion with accountability