Campus Safety & Guest Liaison

Clinical and Support Options, Inc; Springfield (MA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Paid time off

403(b) retirement plan

Free CEUs

Job summary

Clinical & Support Options, Inc. (CSO) is seeking a Campus Safety & Guest Liaison (Security) for our Friends of the Homeless site in Springfield.

The role oversees security for the resource center, outdoor campus, shelter dorms, and tenant buildings, coordinating with FOH departments to ensure safe access to services. You will engage with guests, help connect them to resources, and provide direction to staff.

Qualifications

• High School Diploma or higher; degree preferred with human services experience.
• Prior security or safety experience preferred.
• Valid driver’s license and reliable transportation.
• Bilingual candidates are strongly encouraged to apply.

Responsibilities

• Maintain safety and security of the resource center, outdoor campus, shelter dorm and tenant buildings.
• Establish positive connections with guests, assisting them to access services and resources as appropriate.
• Round full campus at least 2 times per hour, focusing on safety and proactive guest engagement.
• Provide linkage to case management for guests seeking resources.
• Direct outside visitors to appropriate staff within the FOH system.
• Participate in facility and site management meetings to support safety.
• Respond to crises and urgent situations on campus and in the resource center.
• Liaise with EMTs and first responders as needed.
• Assist guests with connections to additional services.

Skills

Safety awareness

Guest services

Crisis response

Communication

Security protocols

Education

High School Diploma

Associate's degree

Bachelor's degree

Tools

MS Office

Job description

CSO is looking for a Campus Safety & Guest Liaison (Security) for our shelter, Friends of the Homeless (FOH) in Springfield.

This position will provide security oversight for the Friends of the Homeless (FOH) Resource Center, outside campus, and tenant buildings, assisting with access of services with guests and coordinating and collaborating with other FOH departments and programs and will manage operational security and access needs of the center in conjunction with supervisor.

You Will:

• Maintain safety and security of resource center, outdoor campus, shelter dorm and tenant buildings areas


• Establish positive connections with guests, assisting them to access services and resources as appropriate


• Round full campus at least 2 times per hour, more often as needed, with focus on safety of area and offering of pro-active options for guest engagement in alignment with agency and program policy


• Provide linkage to case management on behalf of guests looking for resources


• Provide direction and support to outside visitors and guests - linking them to appropriate staff within FOH system


• Participate in facility and site management meetings, providing insight and recommendations for support and safety of campus


• Respond to crises and urgent situations that arise within the resource center and on campus


• Liaison with EMT and first responders providing direction and documents as necessary


• Provide support to guests within the resource center by assisting guest with appropriate connections to additional services as needed

Your Background:

• High School Diploma, Associate's or Bachelor's degree (preferred) with experience working in the Human Services field


• Human Services related work or internship (preferred)


• Computer proficiency


• Valid driver's license and reliable transportation

Bilingual candidates are strongly encouraged to apply.

We also seek applicants who embody CSO's values by being:

• Positive -- maintaining resiliency and focusing on solutions


• Respectful -- collaborating and effectively communicating


• Insightful -- demonstrating self-awareness and effectively priority setting


• Conscientious -- taking accountability and applying feedback

What We Offer

At CSO, we believe our employees are our greatest asset. We are committed to supporting your professional growth, well-being, and success through:

• Health and dental insurance


• Generous paid time off


• 403(b) retirement savings plan


• Free CEUs and ongoing professional development through in-house training


• Group-rate supplemental insurance options


• A flexible, supportive, and collaborative work environment

Why Join CSO?

For more than 50 years, Clinical & Support Options, Inc. (CSO) has been providing innovative, compassionate behavioral health services throughout Western Massachusetts. With locations across Springfield, Northampton, Greenfield, and surrounding communities, our multidisciplinary teams work together to make a meaningful difference in the lives of individuals and families.

When you join CSO, you become part of a mission-driven organization where collaboration, professional growth, and community partnerships are valued. We encourage our employees to bring their ideas, strengths, and unique perspectives to their work—and provide opportunities to learn, grow, and build a rewarding career along the way.

Come grow with us and make a difference in the communities we serve!

A Great Place to Work

CSO was named a Healthcare Industry Top Workplace andhas been recognized as the fastest-growing behavioral health agency in Western Massachusetts. Our commitment to our employees is reflected in our consistently strong internal employee satisfaction results, with more than 90% of CSO staff reporting that they would recommend CSO as a great place to work.

We invite you to learn more about CSO and discover what makes our organization a great place to build your career.

Professional Development

We are committed to helping our employees continue to learn and grow. CSO offers in-house training and professional development opportunities in areas such as:

Trauma-Informed Care Motivational Interviewing Mindfulness Skills and more