Medical Respite Case Manager

The Servant Center; Greensboro (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

The Servant Center is seeking a dedicated case management professional to support clients across medical, behavioral, and housing needs. You will assess, plan, and coordinate services, while advocating for clients and providing counseling support in a residential setting.

Responsibilities include intake, documentation in HMIS, and coordinating housing transitions with entry and housing staff. A valid NC driver’s license, CPR/First Aid, and experience with vulnerable populations are required.

Qualifications

• Minimum of a year of case management experience.
• Experience with homeless or vulnerable populations preferred.
• CPR/First Aid certification is required.
• Valid North Carolina driver's license and ability to be added to the agency's insurance policy.

Responsibilities

• Conduct needs assessments (medical, behavioral, housing) and plan individualized care.
• Coordinate services (employment, SSI/SSDI, VA, Medicaid, food stamps, healthcare) and transport as needed.
• Provide advocacy, crisis intervention, and supportive counseling.
• Develop housing plans and coordinate with Coordinated Entry and housing staff.
• Welcome and orient clients, provide daily check-ins, and support adjustment.
• Complete intake forms, maintain case notes, and HMIS/database entry.
• Collaborate with staff, social workers, and community partners.

Skills

Case management

Crisis intervention

Advocacy

Client engagement

Tools

HMIS

Job description

Essential Functions

• Assessment & Planning: Conduct needs assessments (medical, behavioral, housing) and develop individualized care/service plans with clients.
• Care Coordination: Connect clients with services (employment, SSI/SSDI, VA, Medicaid, Food Stamps, Medicare, mental health, substance abuse, etc.), coordinate appointments (sometimes providing transport), and collaborate with clinical teams.Coordinate activities and classes.
• Case Management: Offer advocacy, crisis intervention, and supportive counseling.
• Housing Focus: Work with Coordinated Entry and housing staff to develop housing plans and facilitate transitions to stable housing.
• Client Engagement: Welcome new clients, orient them to the program, provide daily check-ins, and help them adjust.
• Documentation: Complete intake forms, maintain detailed case notes, and manage HMIS/database entry.
• Teamwork: Collaborate with other staff, social workers, and community partners.

This description reflects management’s assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned.

Qualifications

• Valid North Carolina Driver’s License
• Ability to be added to The Servant Center’s motor vehicle insurance policy.
• CPR/First Aid Certification
• Minimum of a year of case management.
• Minimum of two (2) years working with the homeless or other vulnerable populations
• Experience working with those with substance abuse and/or mental health diagnoses.

Working Conditions

• Most work is performed in a residential setting in an office.
• Would have to transport clients to appointments occasionally.

Physical Requirements

Requires frequent sitting for long periods and operation of standard office machines and a computer.

Lifting up to 25 pounds may be required occasionally.