Medical Referrals & Tracking Specialist

LifeLong Medical Care; Berkeley (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Dependent and domestic partner cover

Ten paid holidays

Flexible Spending Accounts

403(b) retirement savings plan

Job summary

LifeLong Medical Care in Berkeley, CA is seeking a Central Referrals Coordinator to join our patient-centered care team. You will handle specialty referrals, follow up, data entry, and tracking within Epic and i2i, ensuring accurate authorization processes and timely communications with providers.

This full-time role, 40 hours weekly, offers benefits under the SEIU-UHW contract and competitive compensation.

Qualifications

• High school diploma or GED.
• One year of administrative experience in medical or human services setting.
• Experience with electronic health records.
• Proficient in Microsoft Office Word, Excel, Outlook and Internet and ability to type 40 wpm.
• College degree in related field (preferred).
• Community or Public Health experience (preferred).
• EPIC experience (preferred).
• Knowledge of Medi-Cal and Private HMO Insurance plans (preferred).

Responsibilities

• Receives referral requests from providers, processed and communicates with providers as needed to clarify.
• Requests urgent appointments as needed.
• Verifies current insurance information.
• Contacts HMOs, PPOs, Medi-Cal/Medicare or other special funding sources to obtain authorizations to ensure reimbursement of services.
• Follows up on all referrals and maintains accurate tracking in Epic and i2i.
• Coordinates efforts with Health Information Technician to make sure medical report information is received and placed in the chart.
• Performs other duties as assigned by the Supervisor.
• Commitment to the provision of primary care services for the underserved with demonstrated ability and sensitivity in working with a variety of people from low-income populations, with diverse educational, lifestyle, ethnic and cultural origins.
• Strong organizational, administrative, multi-tasking, prioritization and problem-solving skills, and time management.
• Ability to work effectively under pressure in a positive friendly manner and to be flexible and adaptive to change.
• Ability to effectively present information to others, including other employees, community partners and vendors.
• Ability to seek direction/approval on essential matters, yet work independently with little onsite supervision, using professional judgment and diplomacy.
• Work in a team-oriented environment with a number of professionals with different work styles and support needs.
• Excellent interpersonal, verbal, and written skills.
• Conduct oneself in internal and external settings in a way that reflects positively on LifeLong Medical Care as an organization of professional, confident and sensitive staff.
• Ability to see how one’s work intersects with that of other departments of LifeLong Medical Care and that of other partner organizations.
• Make appropriate use of knowledge/ expertise/ connections of other staff.
• Be creative and mature with a “can do”, proactive attitude and an ability to continuously “scan” the environment, identifying and taking advantage of opportunities for improvement.

Skills

Typing 40 wpm

Administrative experience

Education

High school diploma or GED

Tools

Electronic Health Records (EHR)

Microsoft Office Suite (Word, Excel, Outlook)

Job description

LifeLong Medical Care in Berkeley, CA is seeking a Central Referrals Coordinator to join our patient-centered care team. You will handle specialty referrals, follow up, data entry, and tracking within Epic and i2i, ensuring accurate authorization processes and timely communications with providers.

This full-time role, 40 hours weekly, offers benefits under the SEIU-UHW contract and competitive compensation.