Medical Records Technician (Release of Information)

University Hospital; Newark (NJ); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Medical & Prescription Drug Coverage

Dental & Vision Insurance

HSA & FSA

Short- & Long-Term Disability

Pension Plan

Pet Insurance

Employee Assistance Program (EAP)

Professional Development

Job summary

University Hospital in Newark, NJ seeks a Medical Records Technician (Release of Information) to deliver high-level customer service to patients, families, and staff while ensuring timely, accurate health information release in accordance with HIPAA and hospital policies. Responsibilities include handling inquiries, processing requests via various channels, and maintaining confidentiality.

Prior ROI experience and Epic familiarity are preferred, with opportunities for professional development in

Qualifications

• Must have high school or equivalent; strong English reading/writing/speaking skills.
• Minimum 3 years in medical records-related work; HIM/HIT enrollment may substitute for experience.
• Experience with Release of Information processes and Epic EHR is a plus.

Responsibilities

• Provide exceptional customer service to patients, families, and staff.
• Respond to requests for medical records via phone, email, fax, or in person.
• Ensure timely, accurate release of health information per procedures and HIPAA.

Skills

Fluent English

Communication skills

Computer literacy

Education

High school diploma or GED

HIM/HIT program enrollment (in lieu of experience)

Tools

Epic EHR

Excel

Outlook

Job description

Overview

About the Role

The primary purpose of the Medical Records Technician (Release of Information) position is foster a high level of customer service by assisting patients and their families, caregivers, outside auditors, community physicians, external agencies, and hospital personnel and ensuring they receive appropriate, timely and complete health information in response to written, phone, fax, email and/or in-person requests. Answers inquiries for medical record information in accordance with established hospital and departmental policies and procedures, and according to HIPAA standards.

Responsibilities

What You’ll Do

• Provide exceptional customer service to patients, families, caregivers, physicians, auditors, external agencies, and hospital staff.
• Respond to requests for medical records and health information received by phone, email, fax, written correspondence, or in person.
• Ensure the accurate, timely, and complete release of health information in accordance with established procedures.
• Serve as a resource for inquiries related to medical records and protected health information.
• Verify and process requests while maintaining the confidentiality and security of patient records.
• Adhere to hospital policies, departmental procedures, and HIPAA regulations governing the release of information.
• Facilitate effective communication between stakeholders and the Health Information Management department.
• Support compliance efforts by ensuring all disclosures of health information are properly authorized and documented.

Qualifications

What You’ll Bring

• High school diploma or GED equivalent required.
• Minimum of three (3) years of experience in medical records-related work required.
• Completion of at least one (1) year and continued enrollment in a Health Information Management (HIM) or Health Information Technology (HIT) program may be considered in lieu of experience.
• Prior experience with Medical Records Release of Information processes preferred.
• Experience with Epic electronic health record (EHR) system is a plus.
• Must be able to read, write, and speak fluent English.
• Strong oral and written communication skills required.
• Ability to perform job functions, follow directions, and make independent decisions with minimal supervision.
• Working knowledge of computers and internet navigation required.
• Proficiency in Microsoft Windows and Microsoft Office applications, particularly:
  • Excel
  • Outlook
  • Shared file management

• Strong attention to detail with a high degree of accuracy.
• Excellent organizational skills.
• Demonstrated professionalism, tact, and diplomacy when interacting with internal and external customers.
• Flexibility to work evenings and weekends as needed.

What We Offer

• Medical & Prescription Drug Coverage
• Dental & Vision Insurance
• Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Short- & Long-Term Disability Insurance
• Pension Plan
• Pet Insurance
• Employee Assistance Program (EAP)
• Professional Development

Compensation (NJ Job Transparency Law)

In compliance with New Jersey’s Pay Transparency Act, the hourly range for this position is TC/1875: Probationary Rate $28.32- Job Rate $28.82- Two (2) Year Rate $29.68. University Hospital considers multiple factors when determining compensation, including (but not limited to) the scope and responsibilities of the position, the candidate’s relevant work experience, education and training, key skills, internal equity, market data, and organizational needs.

About Us

University Hospital is one of the nation’s leading academic medical centers. As the principal teaching affiliate of Rutgers New Jersey Medical School and the only state-certified Level 1 Trauma Center in Northern New Jersey, University Hospital is training the next generation of physicians and advancing science to discovery while taking exceptional care of patients, regardless of their financial situation.