Transfer Center Scheduler, EMS

University Hospital; Newark (NJ); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical & Prescription Drug Coverage

Dental & Vision Insurance

Health Savings Account (HSA) & FSA

Short- & Long-Term Disability

Job summary

University Hospital in Newark seeks a Transfer Center Scheduler to function as receptionist and scheduler for patient transfers and discharges. You will register patients, coordinate transportation, and maintain accurate records in EPIC and StatCall.

The role requires a high school diploma or GED with at least one year of related experience, strong computer skills, and excellent customer service and multitasking abilities.

Qualifications

• High school diploma or GED is required; an Associate degree is preferred.
• Minimum of one year of experience in patient registration or scheduling.
• Proficient in Microsoft Office applications and general computer skills.
• Excellent customer service, detail orientation, and strong organizational skills.

Responsibilities

• Coordinate timely transportation requests and transfer logistics.
• Confirm, maintain, and monitor patient transfer and discharge activities.
• Pre-register transfer patients accurately in EPIC and StatCall.
• Collaborate with Bed Management and Ambulance Communications for bed assignment and timely discharge.
• Document ambulance arrival times in StatCall and maintain records.
• Handle routine non-clinical transportation needs (labs, records, trays).
• Maintain professional customer relations per department guidelines.

Skills

Customer service

Communication

Attention to detail

Multitasking

Telephone etiquette

Time management

Education

High school diploma or GED

Associate degree preferred

Tools

EPIC

StatCall

Microsoft Office

Job description

Overview

About the Role

The primary purpose of the Transfer Center Scheduler position is to function as a receptionist and scheduler/registrar for the University Hospital's Transfer Center including scheduling, confirming, maintaining, and monitoring patient transfers and discharges, registration, receptionist activities and other general duties.

Responsibilities

What You’ll Do

• Coordinates appropriate and timely transportation requests.
• ccurately confirms, maintains, and monitors patients’ transfer and/or discharge.
• Pre-registers transfer patients completely and accurately in the EPIC and StatCall software.
• Coordinates with Bed Management and Ambulance Communication for timely transfer, appropriate bed assignment or
  discharging of patient.
• Documents and records ambulance arrival times into StatCall software.
• acilitates routine, non-clinical transportation requests such as, lab work, records, surgical trays, etc.
• Develops and maintains good customer relations skills consistent with the department’s guidelines.

Qualifications

What You’ll Bring

• High school diploma or GED required; Associate degree preferred.
• Minimum of one (1) year of experience in patient registration and/or scheduling required.
• Proficient computer skills, including Microsoft Office applications.
• Excellent customer service skills required.
• Detail-oriented with strong organizational and communication skills.
• Professional telephone etiquette required.
• Ability to multitask effectively in a fast-paced environment.
• Ability to present information clearly and effectively in one-on-one and small group settings.
• Knowledge of EPIC and StatCall software preferred.

• What We Offer

  • Medical & Prescription Drug Coverage
  • Dental & Vision Insurance
  • Health Savings Account (HSA) & Flexible Spending Account (FSA)
  • Short- & Long-Term Disability Insurance
  • Pension Plan
  • Pet Insurance
  • Employee Assistance Program (EAP)
  • Professional Development

  Compensation (NJ Job Transparency Law)

  In compliance with New Jersey’s Pay Transparency Act, the hourly range for this position is TC/1550: Probationary Rate $23.48- Job Rate $23.98- Two (2) Year Rate $24.70.University Hospital considers multiple factors when determining compensation, including (but not limited to) the scope and responsibilities of the position, the candidate’s relevant work experience, education and training, key skills, internal equity, market data, and organizational needs.

  About Us

  University Hospital is one of the nation’s leading academic medical centers. As the principal teaching affiliate of Rutgers New Jersey Medical School and the only state-certified Level 1 Trauma Center in Northern New Jersey, University Hospital is training the next generation of physicians and advancing science to discovery while taking exceptional care of patients, regardless of their financial situation.

  We encourage candidates from all backgrounds to apply.