Medical Records Team Member

Pet Services of Washington, P.S.; Town of Ithaca (NY); On-site; USD 26,000 - 29,000; Part time

Benefits offered by this job

Medical, dental, vision

401(k)

Paid vacation and sick days

Employee pet discounts

Job summary

VCA Animal Hospitals in Ithaca, NY seeks a Part-time Client Service Representative with veterinary hospital experience. You will handle medical records, schedule appointments, answer phones, and maintain a clean, welcoming facility.

The position offers 24–30 hours weekly with weekend flexibility and a salary between $19 and $21 per hour, based on experience. We provide comprehensive benefits including medical, dental, vision, paid vacation/sick days, a 401(k), and generous employee pet

Qualifications

• Experience in a veterinary hospital customer service role.
• Ability to manage and organize medical records with accuracy.

Responsibilities

• Medical Records oversight, scanning and uploading records.
• Contacting referring DVMs for medical records.
• Checking emails and responding promptly.
• Building medical records and scheduling appointments.
• Answering phones and delegating tasks.
• Keeping the facility neat and clean.

Skills

Customer service

Medical records handling

Phone and email support

Job description

Client Service Representative

We 're seeking a Part time Client Service Representative with veterinary hospital experience to join our team.

At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations.

We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.

Why We Need You

• Customer service functions include- Medical Records oversight to include
• Scanning and uploading medical records
• Contacting Referal DVM for Medical Records
• Checking emails and responding promptly
• Building medical records and scheduling appointments
• Answering phone and delegating appropriate tasks
• Ensuring that facility is neat and clean at all times

Schedule would be 24 - 30hrs a week scheduled with flexibility to work a weekend shift.

Salary range $19-21 dependent on experience

Benefits:

• Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.