Medical Records Team Member

VCA Animal Hospitals; Town of Ithaca (NY); On-site; USD 26,000 - 29,000; Part time

Benefits offered by this job

Medical, dental, vision

Paid vacation/sick days

401(k)

Employee pet discounts

Job summary

VCA Animal Hospitals is seeking a Part-time Client Service Representative with veterinary hospital experience. The CSR will help manage client interactions, medical records, and scheduling in a fast-paced clinic environment.

The role emphasizes customer service, accurate recordkeeping, and teamwork to support veterinarians and pet owners. Weekend shifts may be required, with competitive benefits and a focus on top-quality care.

Qualifications

• Experience in a veterinary hospital setting.
• Strong customer service skills.
• Ability to manage medical records and scheduling.

Responsibilities

• Scan and upload medical records.
• Contact referring DVMs for medical records.
• Check emails and respond promptly.
• Build medical records and schedule appointments.
• Answer phone and delegate tasks.
• Maintain a neat and clean facility at all times.

Skills

Customer service

Phone handling

Record management

Scheduling

Teamwork

Tools

Medical records software

Job description

Client Service Representative

We 're seeking a Part time Client Service Representative with veterinary hospital experience to join our team.

At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.

We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Why We Need You

The Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Scanning and uploading medical records


• Contacting Referal DVM for Medical Records


• Checking emails and responding promptly


• Building medical records and scheduling appointments


• Answering phone and delegating appropriate tasks


• Ensuring that facility is neat and clean at all times

Schedule would be 24 - 30hrs a week scheduled with flexibility to work a weekend shift.

Salary range $19-21 dependent on experience

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com