Medical Records Specialist

Mt. Washington Pediatric Hospital; Wilmington (NC); On-site; USD 22,000 - 30,000; Part time

Job summary

EmergeOrtho seeks a part-time Medical Records Specialist in North Carolina to maintain and organize patient health records, ensure proper transfer and storage, and support documentation workflows.

Responsibilities include processing requests, pulling charts, scanning documents, and coordinating with staff, physicians, and external retention services while maintaining patient confidentiality and HIPAA compliance.

Qualifications

• High school diploma or equivalent required.
• Minimum two years of customer service experience, preferably in a medical office.
• Comfortable using multiple technology-based communication systems.
• Excellent verbal and written communication skills.
• Advanced organization skills and attention to detail.
• Familiarity with medical terminology.
• Excellent problem-solving skills.

Responsibilities

• Handle phone calls regarding medical record documentation.
• Pull corresponding medical charts and distribute them to appropriate personnel as required.
• Pull, distribute, and import incoming faxes along with relevant chart documentation.
• Locate and distribute medical record documentation for staff, physicians, and PA/NPs.
• Sort and distribute incoming mail appropriately.
• Scan documentation into patient’s medical record, including dictation, lab work, correspondence from physicians, etc.
• Coordinate scanning and boxing of medical records with the outsourced record retention service.
• Purge and process scanned paper medical charts to the outsourced retention service, per policy.
• Performs other duties as required and assigned by Manager, including schedule changes and travel to office locations as assigned

Skills

Customer service

Verbal & written communication

Organization

Attention to detail

Medical terminology

Problem solving

Tech-savvy

Education

High school diploma or equivalent

Tools

Medical records software

Practice management software

HIPAA tools

Job description

• Job Category Non-Clinical
• Employee Type Part Time NO Benefits

The Medical Records Specialist is responsible for maintaining patients’ health records, ensuring their information is transferred and stored properly. This role performs a variety of tasks including collecting patient information, issuing medical files, filing records, and processing patient requests.

Requirements

Qualifications and Experience

• High school diploma or equivalent
• Minimum two years of customer service experience, preferably in a medical office setting
• Comfortable using multiple technology-based communication systems effectively and simultaneously
• Excellent verbal and written communication skills
• Advanced organization skills
• Attention to detail to ensure accuracy
• Familiarity with medical terminology
• Excellent problem-solving skills

Responsibilities include but are not limited to, the following

• Handle phone calls regarding medical record documentation
• Pull corresponding medical charts and distribute them to appropriate personnel as required
• Pull, distribute, and import incoming faxes along with relevant chart documentation
• Locate and distribute medical record documentation for staff, physicians, and PA/NPs
• Sort and distribute incoming mail appropriately
• Scan documentation into patient’s medical record, including dictation, lab work, correspondence from physicians, etc.
• Coordinate scanning and boxing of medical records with the outsourced record retention service
• Purge and process scanned paper medical charts to the outsourced retention service, per policy
• Performs other duties as required and assigned by Manager, including schedule changes and travel to office locations as assigned

Other

• Follows all applicable department and practice policies and procedures
• Maintains patient confidentiality; complies with HIPAA privacy and confidentiality guidelines established by the practice
• Maintains detailed knowledge of practice management and other computer software as it relates to job function
• Performs other duties as required and assigned by Manager, including schedule changes and travel to office locations as assigned

From the mountains to the coast, EmergeOrtho is North Carolina’s premier provider, recognized for offering world‑class, comprehensive, and compassionate care serving patients with 60 locations in 28 counties. As the largest physician‑owned orthopedic practice in the state and the 6th in the country, EmergeOrtho’s medical team includes upwards of 170 highly trained orthopedic specialists and nearly as many advanced practice providers. Our subspecialty orthopedic teams offer advanced expertise in conditions of the bones, muscles, and joints. Providing multiple locations, extensive orthopedic services including therapy, and focusing on continuity of care are among the top priorities of EmergeOrtho.

EmergeOrtho, P.A. complies with applicable civil rights laws and does not discriminatebased onrace, color, religion, national origin, age, sex, gender identity or expression, sexual orientation, pregnancy, childbirth and related conditions, including but not limited to, lactation, disability, veteran status, genetic information, or any other class protected by the state or local law.

Note: Available benefits based on hours worked per week.