Medical Records Specialist

GOEBEL FIXTURE COMPANY; Plainfield (IL); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

HSA eligible

Paid time off

Paid vacation

401K

Life insurance

STD/LTD

Job summary

Doctors of Physical Therapy is seeking a full-time Billing Claims Specialist to join our growing rehabilitation team in Plainfield, IL. This role focuses on accurate medical record handling and fee-related claims within a fast-paced healthcare setting.

The ideal candidate will have strong communication skills, attention to detail, and proficiency in Microsoft Office. This non-remote position requires reliability and a customer-focused approach to ensure timely processing of requests.

Qualifications

• Strong communication, problem-solving and analytical skills required.
• Ability to work independently in a fast-paced environment.
• Attention to detail with accuracy across tasks.
• Proficiency with Microsoft Office (Excel, Word).

Responsibilities

• Process outgoing medical record requests accurately.
• Retrieve records from EMR systems and provider portals.
• Review records for completeness before submission.
• Respond to internal departments, payers, attorneys, patients, and others.
• Follow up on outstanding requests and update status.
• Maintain tracking of requested, received and submitted records.
• Ensure HIPAA and privacy compliance for all records.
• Protect patient confidentiality and PHI integrity.
• Communicate with clinics to resolve missing or incorrect docs.
• Manage queues and communications to meet timeframes.
• Escalate delays to leadership when needed.
• Maintain productivity and quality standards for the department.

Skills

Strong communication

Problem solving

Analytical skills

Independent worker

Detail-oriented

Multi-tasking

Tools

Microsoft Excel

Microsoft Word

Job description

• Location 24014 W Renwick Rd,Suite 206,Plainfield, IL, 60544,United States
• Base Pay $19.00 - $21.00 / Hour
• Employee Type Full Time Non Exempt

Contact information

• Name Jennifer Surges
• Email [e-mail]

Doctors of Physical Therapy is seeking a full-time Billing Claims Specialist. Doctors of Physical Therapy is a growing rehabilitation company founded in 2005. Our billing team is vital to the success of our company. For this important role, we are looking for a reliable and professional team member with employment goals for a career, not just a job!

THIS IS NOT A REMOTE POSITION.

Experience and Skills:

• -A strong work ethic and reliability are a must.
• -Strong communication, problem-solving and analytical skills required
• -Ability to work independently and adapt to a fast-changing environment.
• -Proficiency in Microsoft Office including Excel, Word.
• -Must have attention to detail with an eye for accuracy.
• -Creative, self-disciplined, and capable of identifying and completing critical tasks independently and with a sense of urgency.
• -Must be enthusiastic, must be able to multi-task and proactively problem solve.

Hours:

Monday-Friday 8am - 4:30pm or 8:30am - 5pm

Position Summary:

The Medical Records Specialist is responsible for accurately managing, organizing, retrieving, and processing patient medical records in accordance with company policies, payer requirements, and applicable privacy regulations. This role requires strong attention to detail, organization, communication, and the ability to work efficiently in a fast-paced healthcare environment.

Key Responsibilities:

• -Process outgoing medical record requests in a timely and accurate manner.
• -Retrieve medical records from EMR systems, provider portals, clinics, and other approved sources.
• -Review records for completeness and ensure requested documentation is included before submission.
• -Respond to requests from internal departments, clinics, payers, attorneys, patients, and other authorized parties as appropriate.
• -Follow up on outstanding medical record requests and document all communication and status updates.
• -Maintain accurate tracking of requested, received, and submitted records.
• -Ensure all medical record activity is completed in compliance with HIPAA, company policies, and applicable state and federal regulations.
• -Protect patient confidentiality and handle protected health information appropriately.
• -Communicate with clinics and internal departments to resolve missing, incomplete, or incorrect documentation.
• -Monitor assigned work queues, emails, team chats, and other communication channels to ensure requests are completed within required timeframes.
• -Escalate concerns or delays to leadership when necessary.
• -Maintain productivity and quality standards established by the department.
• -Assist with additional departmental projects and responsibilities as needed.

Benefits:

• -Health, Dental, Vision plans
• -HSA eligible plan
• -HSA
• -Paid Time Off
• -Paid Vacation
• -401K
• -Life, STD, LTD and other voluntary plans