Medical Records Specialist

Elizabeth Layton Center; Ottawa (KS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Generous paid time off

Wellness resources

Collaborative team environment

Professional growth opportunities

Healthy work-life balance

Job summary

The Elizabeth Layton Center in Ottawa, KS is seeking a Medical Records Specialist to join the Operations team. The role involves maintaining and distributing clinical documentation, greeting clients, and ensuring smooth patient flow.

You will work closely with Billing and Intake teams, manage new client records in the EMR, and provide back-up reception coverage; occasional travel may be required. The organization emphasizes equal opportunity and a supportive work environment.

Qualifications

• High School Degree or equivalent required.
• 1 year of clerical or general office experience required.
• 1 year of computer, typing and data entry experience required.
• 1 year of customer service experience required.
• Ability to pass all required background checks.

Responsibilities

• Maintains clinical records including sending out and receiving information.
• Verifies that authorizations for communication are completed appropriately.
• Enters new client information and completes accounts in the EMR.
• Provides back-up coverage for the Intake Coordinator and front desk.

Skills

Multi-tasking

Office software

Data entry

Customer service

Communication skills

File management

Telephone skills

Education

High School Degree

Clerical/Office experience

Typing/Data entry experience

Customer service experience

Job description

Description

The Elizabeth Layton Center is seeking a Medical Records Specialist to join our Operations team in Ottawa, KS. If you thrive in a vibrant, supportive, and inclusive work environment, this is the opportunity you’ve been looking for!

Who We Are

Elizabeth Layton Center (ELC) is honored to be designated a Certified Community Behavioral Health Clinic (CCBHC), with locations in Ottawa and Paola, KS. CCBHCs offer a model of care focused on accessible and integrated behavioral health services. Our vision is to be recognized as the provider of choice for coordinated physical and behavioral health services in the communities we serve. ELC specializes in working with underserved populations to meet the growing needs unique to their situation and life experiences.

What We Offer

• Competitive compensation
• A comprehensive benefits package
• Generous paid time off
• Wellness resources to support your well-being
• A collaborative, supportive team environment
• Ongoing opportunities for professional growth
• A healthy work-life balance

Summary

The Medical Records Specialist/Receptionist is responsible for maintenance and distribution of clinical documentation for Elizabeth Layton Center, as well as greeting, directing and assisting clients and visitors in a manner ensuring efficient patient flow and quality customer services. May require occasional travel. Position reports directly to the Director of Operations.

Major Job Responsibilities

• Maintains clinical records including sending out and receiving information
• Verifies that all authorizations for communication are completed appropriately for the exchange of information
• Enters/verifies information related to new clients and completes new client accounts in electronic medical record
• Provides back-up coverage for the Intake Coordinator, helping new clients with needs around first appointments at ELC
• Provides back-up coverage for reception and phones daily
• Provides evening reception coverage one evening per week and/or as assigned
• Provides customer service to identify and resolve billing questions or concerns
• Coordinates with the Billing Department to relay account information as needed
• Maintains confidentiality of all appropriate employee and client information
• Answers and directs incoming phone calls to support front desk staff
• Tracks and follows the process for medical records destruction as appropriateli>
• Completes required trainings as assigned
• Performs other duties as assigned by the supervisor or designee
• Complies with ELC policies and procedures

ELC is an Equal Opportunity Employer (EOE) and considers all applications irrespective of race, marital status, sex, age, skin color, religion, nationality, veteran status, disability or any other characteristic protected by law.

Requirements

Education and/or Experience

• High School Degree or equivalent
• One year of previous clerical or general office experience or required
• One year of previous computer, typing and data entry experience required
• One year of previous customer service experience required
• Any combination of job related experience and/or training which would produce the required knowledge, skills and abilities
• Ability to pass all required background checks

Knowledge, Skills, And Abilities

• Ability to perform multiple tasks accurately, effectively and in a timely manner
• Knowledge of the procedures and policies of the assigned department
• General knowledge of modern office practices and procedures
• Ability to maintain complex file systems
• Ability to understand and follow oral and written instructions accurately
• Ability to operate a computer, multi-line telephone switchboard and other general office equipment
• Ability to establish and maintain effective working relationships with other employees, officials and the public
• Ability to safely perform major job responsibilities with or without reasonable accommodations
• Ability to remain calm and courteous in a fast-paced and challenging office environment
• Ability to travel to different office locations on occasion
• Ability to lift and carry up to 25lbs