Service Navigator

Elizabeth Layton Center, Inc.; Paola, Northern (KS, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Generous paid time off

Wellness resources

Collaborative team environment

Ongoing professional growth

Job summary

Elizabeth Layton Center, Inc. is seeking a Service Navigator to join our Operations team in Paola, KS. You will collect, manage, and report required data related to CCBHC outcomes, including NOMs, and collaborate with clients, families, and providers to ensure a smooth admission experience.

The role requires interpersonal skills, data management, and a commitment to confidentiality within a supportive, inclusive team. Reports to the Director of Operations.

Qualifications

• High School diploma or equivalent; some college preferred.
• Minimum 3 years clerical or general office experience; medical office a plus.
• Ability to pass required background checks.
• Compassionate attitude and professional demeanor.

Responsibilities

• Collects and completes National Outcome Measures (NOMS) questionnaires and other relevant data.
• Enters NOMS data into the SPARS system in a timely manner.
• Completes required patient intake documentation.
• Completes all patient health measurements (blood pressure, height, weight).
• Data entry and monitoring information into spreadsheets used to track information.
• Monitors assigned CCBHC outcomes and coordinates with providers to improve results.
• Cross-trained in intake duties providing back-up throughout the day.
• Maintains confidentiality of all employee and client information.

Skills

Data entry

Communication

Interpersonal skills

Attention to detail

Education

High School diploma

Some college preferred

Tools

SPARS system

Job description

Description

The Elizabeth Layton Center is seeking a Service Navigator to join our Operations team in Paola, KS. If you thrive in a vibrant, supportive, and inclusive work environment, this is the opportunity you’ve been looking for!

Who we are:

Elizabeth Layton Center (ELC) is honored to be designated a Certified Community Behavioral Health Clinic (CCBHC), with locations in Ottawa and Paola, KS. CCBHCs offer a model of care focused on accessible and integrated behavioral health services. Our vision is to be recognized as the provider of choice for coordinated physical and behavioral health services in the communities we serve. ELC specializes in working with underserved populations to meet the growing needs unique to their situation and life experiences.

What we offer:

• Competitive compensation
• A comprehensive benefits package
• Generous paid time off
• Wellness resources to support your well-being
• A collaborative, supportive team environment
• Ongoing opportunities for professional growth
• A healthy work-life balance

Summary:

The Service Navigator is responsible for collecting, managing, and reporting required data related to CCBHC required outcomes and measures which include National Outcome Measures (NOM's) and required reporting measures for CCBHC. This requires both interpersonal and data management skills. Must be able to work collaboratively with clients, families, internal programs, external providers, and all aspects of the CCBHC network. The successful candidate will be an outcome focused individual that seeks to help clients have an effective and efficient experience upon admission to the Elizabeth Layton Center. The position reports directly to the Director of Operations.

Major Job Responsibilities:

• Collects and completes National Outcome Measures (NOMS) questionnaires and other relevant data
• Enters NOMS data into the SPARS system in a timely manner
• Completes required patient intake documentation
• Completes all patient health measurements, e.g. blood pressure, height, weight
• Data entry and monitoring information into spreadsheets used to track information
• Monitors assigned CCBHC outcomes and coordinates with internal and external providers to increase frequency of desired outcomes
• Cross-trained in intake duties providing back-up throughout the day if necessary
• Maintains confidentiality of all appropriate employee and client information
• Ensure patients are fully informed about their legal rights
• Complete other duties as directed
• Complete all required trainings as assignedComplies with all ELC policies and procedures

ELC is an Equal Opportunity Employer (EOE) and considers all applications irrespective of race, marital status, sex, age, skin color, religion, nationality, veteran status, disability or any other characteristic protected by law. Take the next step toward a bright future – and become part of a team where your contributions truly matter!

Requirements

Education and/or Experience:

• Graduation from High School or the equivalent, some college preferred
• Ability to successfully complete required SPARS training
• Minimum 3 years clerical or general office experience/training required, medical office experience a plus
• Must possess a compassionate attitude and present a professional demeanor
• Must be able to pass required background checks

Knowledge, Abilities and Skills:

• Ability to communicate effectively orally and in writing
• Ability to perform tasks accurately, effectively and in a timely manner
• Ability to perform basic mathematic calculations accurately
• Ability to understand and follow oral and written instructions
• Ability to establish and maintain effective working relationships with other employees, officials and the public
• Ability to be pleasant, friendly, and helpful to staff and visitors at all times
• Willingness and ability to support a diverse population of patients
• Ability to safely perform safely essential job functions with or without reasonable accommodations