Care Coordinator

Elizabeth Layton Center, Inc.; Ottawa (KS); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Generous paid time off

Wellness resources

Collaborative team environment

Opportunities for professional growth

Healthy work-life balance

Job summary

The Elizabeth Layton Center, Inc. is seeking a Care Coordinator to join our Quality Improvement team in Ottawa, KS.

The role focuses on coordinating whole-person care, guiding individuals through access to behavioral and physical health services, and engaging with internal teams and external partners. The Care Coordinator supports clients with screenings, referrals, and necessary follow-ups, maintaining confidentiality and delivering compassionate service within a collaborative, growth‑oriented

Qualifications

• Graduation from High School or the equivalent, some college preferred.
• Minimum 3 years clerical or general office experience/training required, medical office experience a plus.
• Must possess a compassionate attitude and present a professional demeanor.
• Familiarity with and/or lived experience with behavioral health challenges is preferred.

Responsibilities

• Welcomes individuals to ELC through exceptional customer service, to help provide information about ELC, the services we offer and the community services responsive to their needs
• Assists individuals in smooth transitions to different types/levels of care
• Assists individuals in completion of required documentation
• Assists in completion of client health measures (e.g., blood pressure, height, weight)
• Responsible for data entry and monitoring through excel spreadsheets and EHR
• Monitors assigned CCBHC outcomes and coordinates with internal and external providers to increase frequency of desired outcomes
• Coordinates care among providers and provides necessary follow-up
• Documents activities in individual’s electronic health records
• Maintains confidentiality of all employee and client information
• Completes other duties as required
• Completes all required trainings as assigned
• Comply with ELC policies and procedures

Skills

Effective communication

Data entry

Organization

Patient support

Teamwork

Confidentiality

Computer literacy

Education

High school diploma or equivalent

Some college coursework

Medical/clerical office experience

Tools

Excel

Electronic Health Records (EHR)

Microsoft Office

Job description

Description

The Elizabeth Layton Center is seeking a Care Coordinator to join our Quality Improvement team in Ottawa, KS. If you thrive in a vibrant, supportive, and inclusive work environment, this is the opportunity you’ve been looking for!

Who we are:

Elizabeth Layton Center (ELC) is honored to be designated a Certified Community Behavioral Health Clinic (CCBHC), with locations in Ottawa and Paola, KS. CCBHCs offer a model of care focused on accessible and integrated behavioral health services. Our vision is to be recognized as the provider of choice for coordinated physical and behavioral health services in the communities we serve. ELC specializes in working with underserved populations to meet the growing needs unique to their situation and life experiences.

What we offer:

• Competitive compensation
• A comprehensive benefits package
• Generous paid time off
• Wellness resources to support your well-being
• A collaborative, supportive team environment
• Ongoing opportunities for professional growth
• A healthy work-life balance

Summary:

The Care Coordinator serves as the primary point of contact for care coordination needs of individuals seeking services at the ELC. The Care Coordinator assists individuals in navigating access to whole-person care (behavioral and physical), facilitates screening and assessment tools, provides referral and coordination for internal and external health needs, and helps to engage individuals in recommended care. The Care Coordinator works directly with individuals experiencing behavioral health challenges, as well as with individuals' supports, internal ELC team members and external community agency partners. This position reports to the Quality Assurance Director or their designee.

Major Job Responsibilities:

• Welcomes individuals to ELC through exceptional customer service, to help provide information about ELC, the services we offer and the community services responsive to their needs
• Assists individuals in smooth transitions to different types/levels of care
• Assists individuals in completion of required documentation
• Assists in completion of client health measures (e.g., blood pressure, height, weight)
• Responsible for data entry and monitoring through excel spreadsheets and EHR
• Monitors assigned CCBHC (Certified Community Behavioral Health Center) outcomes and coordinates with internal and external providers to increase frequency of desired outcomes
• Coordinates care among providers and provides necessary follow-up
• Documents activities in individual’s electronic health records
• Maintains confidentiality of all employee and client information
• Completes other duties as required
• Completes all required trainings as assigned
• Comply with ELC policies and procedures

ELC is an Equal Opportunity Employer (EOE) and considers all applications irrespective of race, marital status, sex, age, skin color, religion, nationality, veteran status, disability or any other characteristic protected by law.

Requirements

Education and/or Experience

• Graduation from High School or the equivalent, some college preferred
• Minimum 3 years clerical or general office experience/training required, medical office experience a plus
• Must possess a compassionate attitude and present a professional demeanor
• Familiarity with and/or lived experience with behavioral health challenges is preferred

Knowledge, Abilities and Skills

• Ability to communicate effectively orally, digitally and in writing
• Ability to perform tasks accurately, effectively, and in a timely manner
• Ability to perform basic mathematics calculations accurately
• Ability to understand and follow oral and written instructions
• Ability to successfully complete required trainings
• Ability to establish and maintain effective working relationships with service recipients, other employees, and the public
• Has a demeanor that is pleasant, friendly and helpful to visitors
• Willingness and ability to support a diverse population of clients
• Ability to safely perform major job responsibilities with or without reasonable accommodations
• Possesses and supports ELC values of integrity, respect, quality, professionalism, and innovation