Medical Records Representative

Atlas-Healthcare-Partners-LLC; Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Atlas-Healthcare-Partners-LLC in Phoenix, AZ seeks a Full-Time Health Records Clerk to maintain and preserve confidential health records in compliance with regulatory requirements and to support clinic front office and billing services.

Responsibilities include filing, data entry, medical record assembly, greeting patients, handling information requests for admissions and audits, and ensuring accurate record retrieval and release of information while following policies and standards.

Qualifications

• High school diploma or GED required.
• Excellent customer service, strong organizational skills, and clear communication both verbally and in writing.
• Good keyboarding and ability to work with common office software and database systems.

Responsibilities

• Receive, sort, and file clinical reports and health records per guidelines.
• Enter and track data in software systems; verify medical record numbers and reconcile databases.
• Assemble and route patient records; support record retrieval for audits.
• Greet patients and staff; answer calls and provide information to customers.
• Process routine information requests for admissions, transfers, or continuing care; handle release of information.
• Follow policies, procedures, and professional standards; ensure quality service daily.

Skills

Customer service

Organizational skills

Verbal and written communication

Keyboarding

Office software

Database skills

Education

High school diploma/GED

Tools

Medical records software

Database systems

Job description

Full-Time

POSITION SUMMARY

This position assists in the maintenance and preservation of confidential health records in accordance with specified regulatory agency requirements and is accountable for performing clerical and administrative functions to support clinic front office and billing services.

ESSENTIAL FUNCTIONS

• Receives and sorts clinical reports and related information and accurately documents and/or files material in appropriate health records following established guidelines and procedures. This includes maintaining the facility's health records, as well as assisting staff retrieve files in a timely fashion.
• Enters, tracks and maintains data in software application systems in a timely and accurate manner. Maintains department records, determines accuracy of medical record numbers and reconciles the database information in routine cases. Refers complex issues to leadership for resolution.
• Assembles patient medical records using pre-established software procedures and/or chart order. Processes and routes medical records to appropriate areas. May analyze records as needed or directed.
• Performs a variety of tasks and functions associated with the department's daily operations, including but not limited to, greeting patients, medical staff and the public, answering incoming telephone calls and providing general information to customers.
• Processes and completes routine requests for information for admission, discharge, or continuing patient care purposes. Processes record requests for internal/external audits and reviews; monitors record activity for follow-up and communicates as appropriate with requestors. Directs all release of information inquiries appropriately.
• Processes and completes routine requests, including dates and copies of face sheets. Forwards all release of information inquiries of sensitive and confidential nature to the appropriate party.
• Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards.
• Provides all customers with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.

NOTE: The essential functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager.

MINIMUM QUALIFICATIONS

• High school diploma/GED is required.
• Must demonstrate excellent customer service skills, strong organizational abilities, and be able to communicate well both verbally and in writing.
• Requires good keyboarding skills and the ability to work effectively with common office software and database.

PREFERRED QUALIFICATIONS

• Work experience in a medical clerical, physician's office or other related field
• Medical terminology strongly preferred.

PHYSICAL DEMANDS/ENVIRONMENT FACTORS

OE - Typical Office Environment:

• Requires extensive sitting with periodic standing and walking.
• May be required to lift up to 20 pounds.
• Requires significant use of computer, phone and general office equipment.
• Needs adequate visual acuity, ability to grasp and handle objects.
• Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone.
• May require off-site travel.