Receptionist/Referral Specialist

Elizabeth Layton Center, Inc.; Paola, Northern (KS, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Generous paid time off

Wellness resources

Collaborative team environment

Ongoing opportunities for professional

growth

Healthy work-life balance

Job summary

Elizabeth Layton Center in Paola, KS seeks a Referral Specialist to join our Operations team. You will monitor the electronic health record for behavioral health referrals and help engage individuals or guardians to obtain appointments.

You will collaborate with staff to identify appropriate specialists, assist with required documents, schedule referrals, and ensure timely access to services while maintaining confidentiality and accurate records.

Qualifications

• High School diploma or equivalent required.
• Minimum 1 year clerical or general office experience.
• 1 year data entry experience required.
• 1 year customer service experience required.
• Ability to pass all required background checks.

Responsibilities

• Monitor the Elizabeth Layton Center's electronic health record for behavioral health referral
• Assist the individual or guardian in completion of required documents or release of information for the agency of referral
• Identify appropriate specialist or facilities based on the behavioral health referral
• Identify appropriate facilities based on the client insurance coverage
• Collaborate with staff to assist in scheduling referral appointments
• Monitor and assist clients in scheduling appointments to ensure timely access to necessary medical services
• Maintain accurate and detailed records of patient referrals and documentation
• Data entry and monitoring through Excel spreadsheets and electronic health record
• Assist the client by answering questions related to referrals
• Monitor and track the status of patient referrals, ensuring appointments are kept and results are received
• Communicate with patients to confirm appointments and provide reminders
• Provides front desk coverage
• Greet clients and visitors
• Answer multi-line telephone system and screen calls
• Collect fees and pertinent information on arrival
• Enter information into the appointment scheduler program
• Maintain confidentiality and security of patient information
• Performs other duties as assigned
• Completes trainings and complies with policies

Skills

Clerical experience

Data entry

Customer service

Multitasking

Office equipment

Education

High School diploma or equivalent

Tools

EHR

Excel

Job description

Description

The Elizabeth Layton Center is seeking a Referral Specialist to join our Operations team in Paola, KS. If you thrive in a vibrant, supportive, and inclusive work environment, this is the opportunity you’ve been looking for!

Who we are:

Elizabeth Layton Center (ELC) is honored to be designated a Certified Community Behavioral Health Clinic (CCBHC), with locations in Ottawa and Paola, KS. CCBHCs offer a model of care focused on accessible and integrated behavioral health services. Our vision is to be recognized as the provider of choice for coordinated physical and behavioral health services in the communities we serve. ELC specializes in working with underserved populations to meet the growing needs unique to their situation and life experiences.

What we offer:

• Competitive compensation
• A comprehensive benefits package
• Generous paid time off
• Wellness resources to support your well-being
• A collaborative, supportive team environment
• Ongoing opportunities for professional growth
• A healthy work-life balance

Summary:

The Receptionist/Referral Specialist is responsible for monitoring the Elizabeth Layton Center's electronic health record for behavioral health referrals and helps to engage the individual and/or their guardian in obtaining appointments. This position reports directly to the Director of Operations.

Major Job Responsibilities:

• Monitors the Elizabeth Layton Center's electronic health record for behavioral health referral
• Assists the individual or guardian in completion of required documents or release of information for the agency of referral
• Helps to identify appropriate specialist or facilities based on the behavioral health referral
• Helps to identify the appropriate facilities based on the client insurance coverage
• Collaborates with Elizabeth Layton Center staff to assist in scheduling referral appointments
• Monitor and assist clients in scheduling appointments to ensure timely access to necessary medical services
• Maintain accurate and detailed records of patient referrals and documentation of communication
• Responsible for data entry and monitoring through Excel spreadsheets and electronic health record
• Assists the client by answering questions related to referrals
• Monitor and track the status of patient referrals, ensuring that appointments are kept and results are received.
• Communicate with patients to confirm appointments and provide reminders
• Provides reception day and evening front desk coverage
• Greets all clients and visitors to the Elizabeth Layton Center
• Answers multi-line telephone system, assess calls for emergency, screen/transfer calls, and take messages as needed
• Collect fees and other pertinent information when client arrives
• Enters information into the appointment scheduler program
• Maintain confidentiality and security of patient information
• Performs other duties as assigned by the supervisor or designee
• Completes all required trainings as assigned
• Complies with ELC policies and procedures

ELC is an Equal Opportunity Employer (EOE) and considers all applications irrespective of race, marital status, sex, age, skin color, religion, nationality, veteran status, disability or any other characteristic protected by law.

Requirements

Education and/or Experience:

• High School Degree or equivalent
• One year of previous clerical or general office experience or required
• One year of previous computer, typing and data entry experience required
• One year of previous customer service experience required
• Any combination of job-related experience and/or training which would produce the required knowledge, skills and abilities
• Ability to successfully pass all required background checks

Knowledge, Skills, and Abilities:

• Ability to perform multiple tasks accurately, effectively and in a timely manner
• Knowledge of the procedures and policies of the assigned department
• General knowledge of modern office practices and procedures
• Ability to maintain complex file systems
• Ability to understand and follow oral and written instructions accurately
• Ability to operate a computer, multi-line telephone switchboard and other general office equipment
• Ability to establish and maintain effective working relationships with other employees, officials and the public
• Ability to safely perform major job responsibilities with or without reasonable accommodations
• Ability to remain calm and courteous in a fast-paced and challenging office environment
• Ability to travel to different office locations on occasion
• Ability to lift and carry up to 25lbs