Medical Records & Patient Services Specialist

Community Health Center of Buffalo Inc.; Buffalo (NY); On-site; USD 24,000 - 29,000; Full time

Benefits offered by this job

Union position (1199SEIU)

Job summary

Community Health Center of Buffalo Inc. is seeking a Medical Records Technician to join our team. The role emphasizes accurate data entry in the EMR, patient pre-registration, and ensuring records support proper billing and care coordination.

The successful candidate will handle confidentiality, appointment scheduling, and referrals while maintaining high standards of customer service and team collaboration. Union environment and benefits accompany full/part-time positions.

Qualifications

• High School diploma or GED required.
• 1 year of customer service experience.
• 2 years of Medical Records or related healthcare experience.
• Proficient with Microsoft Office.”

Responsibilities

• Maintain the integrity of the Health Information Record in the EMR system.
• Schedule appointments and complete pre-registration tasks.
• Verify demographic and insurance information for accurate billing.
• Discern when triage by clinical staff is needed.
• Coordinate patient information flow while protecting privacy under HIPAA.
• Contribute to Care Coordination and Quality Improvement activities.
• Process Prior Authorizations and referrals; provide specialist information.
• Log and track patient information accurately.
• Attend meetings and perform other relevant duties as assigned.

Skills

Customer service

MS Office

Education

High School diploma or GED

Associate’s Degree

Tools

Electronic Medical Records (EMR)

Job description

Community Health Center of Buffalo Inc. is seeking a Medical Records Technician to join our team. The role emphasizes accurate data entry in the EMR, patient pre-registration, and ensuring records support proper billing and care coordination.

The successful candidate will handle confidentiality, appointment scheduling, and referrals while maintaining high standards of customer service and team collaboration. Union environment and benefits accompany full/part-time positions.