Medical Records/Operations Support Coordinator

St. Joseph's/Candler; Savannah (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

St. Joseph's/Candler is seeking a Medical Records/Operations Support Coordinator (MR/OSC) to manage surgical oncology patient records, solicit outside records, and coordinate documentation for procedures and test results.

The role monitors physician orders for patient referrals, facilitates with the Centralized Benefits Office pre-certification, and maintains the outstanding results list to ensure patient compliance and timely scheduling. Front office backup may be required.

Qualifications

• 2-3 years medical office/medical records management experience required.
• Knowledge of registration, precertification, and referral management with follow-up preferred.
• Associates degree preferred.

Responsibilities

• Solicit medical records for new patient intake and ensure completeness with surgical oncology records.
• Monitor physician orders for referrals to diagnostics/specialists and initiate referrals; support pre-certification with CBO.
• Back up front office procedures and assist during busy periods.

Skills

Medical Records

Referral Management

Precertification

Patient Scheduling

Education

Associates degree

Tools

Medical records software

MS Office

Job description

The medical records/operations support Coordinator (MR/OSC) maintains the surgical oncology patient medical records through solicitation of outside records, in collaboration with the surgical oncology operations coordinator, and maintains the records by providing documentation for procedures to the records and test results. The MR/OSC will complete medical referrals by monitoring the physician orders and initiating the referral to diagnostic services, outside physicians and specialists, rehabilitation services, etc. In the process the MR/OSC is accountable for engaging the CBO pre-certification specialists. The MR/OSC maintains a referral list and follows up within the specified time frame to assure patients are scheduled and documentation post procedures are updated into the medical record. The MR/OSC provides operational support for the front office and must know the front office procedures which include greeting patients, registration, checking patients in and out of the office.

Education

• Associates - Preferred

Experience

• 2-3 Years Medical Office/Medical Records Mangement - Required
• Knowledge of Registration process, Precertification process and Referral Management and Follow-up - Preferred

License & Certification

• None Required

Core Job Functions

• Solicits medical records for new patient intake process, collaborates with surgical oncology operation coordinator to assure completeness of new patient records and processes medical records requests as well as assures established patient records are updated with follow up information from diagnostic tests and specialists.
• Monitors physician orders for patient referrals to diagnostic departments, specialists, and initiates referrals; facilitates with CBO the pre-certification process, contacts patients when necessary; provides feedback to providers as needed if delays occur, and maintains outstanding results list to assure patient compliance with physician orders.
• Must be able to back up front office when office coordinators are unavailable. This requires knowledge and training of the entire front office procedures and may require assistance when office is busy.