Medical Records/Operations Support Coordinator

St. Joseph’s/Candler Health System; Savannah (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

St. Joseph’s/Candler Health System is seeking a Medical Records/Operations Support Coordinator in Savannah, GA.

The role focuses on maintaining surgical oncology patient records, soliciting outside records, and processing referrals and pre-certifications in collaboration with the oncology operations team.

Qualifications

• Associates degree preferred.
• 2-3 years of Medical Office/Medical Records management experience required.
• Knowledge of Registration, Precertification and Referral Management and Follow-up preferred.

Responsibilities

• Solicits medical records for new patient intake, collaborates with surgical oncology operations coordinator to ensure completeness and updates records.
• Monitors physician orders for referrals to diagnostic departments and initiates referrals; assists with pre-certification and communicates delays to providers.
• Backs up front office operations and understands front office procedures when coordinators are unavailable.

Skills

Medical records management

Patient scheduling

Communication

Education

Associates degree - preferred

Job description

Medical Records/Operations Support Coordinator

The medical records/operations support Coordinator (MR/OSC) maintains the surgical oncology patient medical records through solicitation of outside records, in collaboration with the surgical oncology operations coordinator, and maintains the records by providing documentation for procedures to the records and test results. The MR/OSC will complete medical referrals by monitoring the physician orders and initiating the referral to diagnostic services, outside physicians and specialists, rehabilitation services, etc. In the process the MR/OSC is accountable for engaging the CBO pre-certification specialists. The MR/OSC maintains a referral list and follows up within the specified time frame to assure patients are scheduled and documentation post procedures are updated into the medical record. The MR/OSC provides operational support for the front office and must know the front office procedures which include greeting patients, registration, checking patients in and out of the office.

Education

Associates - Preferred

Experience

2-3 Years Medical Office/Medical Records Mangement - Required

Knowledge of Registration process, Precertification process and Referral Management and Follow-up - Preferred

License & Certification

None Required

Core Job Functions

• Solicits medical records for new patient intake process, collaborates with surgical oncology operation coordinator to assure completeness of new patient records and processes medical records requests as well as assures established patient records are updated with follow up information from diagnostic tests and specialists.
• Monitors physician orders for patient referrals to diagnostic departments, specialists, and initiates referrals; facilitates with CBO the pre-certification process, contacts patients when necessary; provides feedback to providers as needed if delays occur, and maintains outstanding results list to assure patient compliance with physician orders.
• Must be able to back up front office when office coordinators are unavailable. This requires knowledge and training of the entire front office procedures and may require assistance when office is busy.

Learn more about the many benefits available to SJ/C co-workers. From wellness programs and insurance options to child care and housing opporunities, SJ/C invests in the health and well-being of our co-workers in many ways.