Medical Records & Operations Manager

Goodwill Industriesof San Antonio Contract Services; San Antonio (TX); On-site; USD 70,000 - 78,000; Full time

Benefits offered by this job

Health benefits

Bonus pay

Savings plans

Tuition reimbursement

Paid time off

Job summary

Goodwill San Antonio is seeking a seasoned manager to oversee the receipt, tracking, and scanning of Medical and Dental records for Total Force Members who have separated or retired. You will oversee day-to-day contract operations and supervise the contract team to support mission goals.

This role requires strong leadership, attention to detail, and a commitment to risk management, safety, and regulatory compliance.

Qualifications

• 5+ years of experience performing similar work. Supervisory/management experience required.
• 7+ years of experience performing similar work.
• Experience with military records/contracts helpful.
• Supervision/management of medium to large teams helpful.
• OR equivalent combination of education, experience and/or military training.
• Demonstrate competency in Excel, Microsoft Word, and Access computer software.
• Communicate effectively both verbally and in writing
• Must be able to meet the physical requirements of the position.

Responsibilities

• Review contract modifications, develop business models/processes, and create/review costing packages.
• Review all documents/forms required for hiring actions on availability of applicants and the status of hiring applicants.
• Maintain a complete file system of all office/contract-related correspondence to include work instructions and organization charts.
• Responsible for completion of required monthly invoicing, to include any monthly government billing for reimbursement as authorized by contract.
• Ensure all team members’ punches and paid time off hours are updated in the time & attendance system.
• Review the inventory of furnished equipment/property as stated in the Statement of Work.
• Coordinates with facility management/contractors on facility renovations, emergency work, and general facility issues.
• Review in-take hiring procedures to include in-processing checklists and emergency contact/data forms.
• Provide daily, weekly, monthly, quarterly, and yearly reports as required by the Director of Work Services and/or contract.
• Develops and maintains own skills by participating in required training opportunities.
• Adheres to occupational safety procedures to include being an awareness ambassador for Risk Management.
• Reviews financials monthly and ensures billing is applied correctly to decrease audit findings.
• Prepare and deliver timely performance appraisals for direct reports, and ensure performance appraisals for assigned work units are completed on time and in a quality manner. Coordinate with Human Resources to administer rewards and recognition, promotions, transfers, disciplinary actions, or terminations in accordance with the organization’s policies and applicable laws.
• Adhere to, and ensure adherence to, all Loss Prevention and inventory control and compliance, risk management, and ethics policies and procedures. Safeguard donations and all Goodwill property and resources; secure from harm, theft, accidental loss, or disposal. Promptly investigate or participate in investigations for all reported incidents.
• Maintain harmonious working relations between team members. Ensure team member complaints are promptly addressed, and follow through to resolution.

Skills

communication

leadership

team management

Education

2 Year Degree

Tools

Excel

Microsoft Word

Access

Job description

Goodwill San Antonio is seeking a seasoned manager to oversee the receipt, tracking, and scanning of Medical and Dental records for Total Force Members who have separated or retired. You will oversee day-to-day contract operations and supervise the contract team to support mission goals.

This role requires strong leadership, attention to detail, and a commitment to risk management, safety, and regulatory compliance.