Medical Records Liaison & Data Clerk

Cherokee Federal; Fort Carson (CO); Hybrid; USD 40,000 - 56,000; Full time

Job summary

Cherokee Federal is hiring a Clear and Legible Reporting Medical Record Clerk (Liaison) for Fort Carson, CO. The role processes clinical results daily in MHS GENESIS and ensures accurate filing into patient records, while maintaining HIPAA compliance and strong customer service during interactions with clinics and providers.

The position requires building relationships with MTFs, handling referrals, and ensuring timely updates and closures in accordance with facility guidelines.

Qualifications

• Excellent customer service skills and experience.
• HIPAA - working knowledge.
• High school diploma or GED equivalency.
• General office administrative and clerical skills to perform receptionist duties and answer telephones.
• Excellent communications skills and strong organizational skills.
• Computer operations, including operational skills with Microsoft applications (Windows, Word, Excel).
• Personnel shall understand the importance of meeting deadlines.

Responsibilities

• Establish and maintain a positive working relationship with the MTF, clinics and staff.
• Process clinical results daily, uploading them into the appropriate record via MHS GENESIS.
• Send a communication to the PCM/referring provider through MHS GENESIS notifying them that the results are available for review.
• Review and disposition referrals accordingly in MHS GENESIS.
• Research and request replacement documents for partial results and those missing a second identifier.
• Will research all referrals that are open at day 50, 120 and 180 using MHS GENESIS and the Managed Care Support Contractors website.
• At day 120 if there is no claim notify the PCM/referring provider that the referral was not utilized via appropriate means
• Close referrals in accordance with facility guidelines
• Capture Health effectiveness Data and Information Set (HEDIS) on all results meeting criteria during processing.
• Adhere to all requirements under the Health Insurance Portability and Accountability Act (HIPAA).
• Document their work appropriately in required systems.
• Works closely with individual MTFs to appropriately route and close referrals

Skills

Customer service

HIPAA knowledge

Communications

Office administration

MS Office

Education

High school diploma/GED

Tools

MHS GENESIS

Microsoft Office

Job description

Cherokee Federal is hiring a Clear and Legible Reporting Medical Record Clerk (Liaison) for Fort Carson, CO. The role processes clinical results daily in MHS GENESIS and ensures accurate filing into patient records, while maintaining HIPAA compliance and strong customer service during interactions with clinics and providers.

The position requires building relationships with MTFs, handling referrals, and ensuring timely updates and closures in accordance with facility guidelines.