Medical Records & Information Specialist

Triad-Adult-; Greensboro (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Triad-Adult- in Greensboro, NC is seeking a Full Time Medical Records Clerk to maintain patient medical records accurately and securely in accordance with organizational policies. You will index documents in the EHR, handle requests for patient information, verify identities, and ensure data confidentiality.

Responsibilities include processing release of information, coordinating with departments, and providing attentive customer service while upholding HIPAA standards.

Qualifications

• High school diploma and one year of medical or general office experience preferred.
• Proficient with Microsoft applications.
• Strong interpersonal skills are necessary.
• Ability to plan, organize and complete assignments.
• Working knowledge of computers.
• Ability to deal tactfully with hospital personnel and physicians.

Responsibilities

• Using EHR software, accurately index and file scanned documents and information into patient’s electronic medical record.
• Interacts with requestors to identify medical records needed for patient care, review, billing, or release of information.
• Prioritize release of information requests, retrieves medical records from active and inactive and interdepartmental locations, electronically tracks and delivers records in accordance with established procedures.
• Handles all requests and inquiries for patient health information whether received via mail, fax, phone, or in-person.
• Verifies the patient identity and confirms that the authorization is valid.
• Ensures the requesting party has a legal right to request a patient’s medical information.
• Provide excellent customer service by being attentive and respectful; insures understanding of customer request and follows-through as promised; and being proactive in identifying client concerns, or problems.
• Helps resolve customer service matters in a polite manner.
• Access computerized patient record and/or other computer systems for patient information needed for faxing and for other requestors of the medical record.
• Performs clerical tasks and chart assembly as needed.
• Monitor and process medical record and scanner/filer tasks Protect the confidentiality of patient’s personal, financial, and medical information.
• Enters data into the “release of information” log. Performs other duties as assigned.
• Assist QI department with chart audits from insurance companies.
• Request medical records from other doctor’s offices and hospitals, as needed.
• Scan medical histories, lab reports, and other incoming paperwork, denoting appropriate chart number on the items being filed in Electronic Records System.
• Receives and distributes incoming and outgoing interoffice mail and US postal mail.
• Receives and distributes all incoming faxes.
• Backup other sites as needed to account for shortages.
• Process subpoena request for medical records.
• HIPAA compliant
• Performs other duties as assigned.

Skills

Interpersonal skills

Organizational skills

Computer literacy

Education

High school diploma

Tools

Microsoft Office

Job description

Triad-Adult- in Greensboro, NC is seeking a Full Time Medical Records Clerk to maintain patient medical records accurately and securely in accordance with organizational policies. You will index documents in the EHR, handle requests for patient information, verify identities, and ensure data confidentiality.

Responsibilities include processing release of information, coordinating with departments, and providing attentive customer service while upholding HIPAA standards.