Medical Records Coordinator II

CareSource; Northern (KY); Hybrid; USD 36,000 - 57,000; Full time

Job summary

CareSource in Northern Kentucky seeks a Medical Records Coordinator II to manage retrospective record retrieval across claims data, ROI deployment, audits, and documentation. You will navigate EMR systems, use secure portals, and collaborate with health systems to optimize release of information workflows.

The role requires at least 1 year in healthcare and medical records with EHR/EMR experience, plus strong MS Office skills, attention to detail, and the ability to work both independently and

Qualifications

• High School Diploma or equivalent required.
• Minimum one (1) year healthcare experience required.
• Minimum one (1) year medical records experience required.
• Minimum one (1) year EHR/EMR experience required.

Responsibilities

• Execute the request, retrieval, and pend resolution of medical records through various channels.
• Utilize custom and SFTP portals to facilitate PHI data transfer.
• Collaborate with health systems and provider offices to document their release of information processes.
• Update operational databases and provide context by documenting commentary.
• Verify retrieved medical records’ accuracy.
• Populate chase specific reports to drive and reflect risk adjustment program execution.
• Support and refine implementation of risk adjustment processes across all lines of business.
• Reconcile retrieval related invoices.
• Perform any other job duties as requested.

Skills

MS Office Suite

Data analysis

Verbal and written communication

Time management

Attention to detail

Independent工作能力

Team collaboration

Problem solving

Education

High School Diploma or equivalent

Tools

MS Teams

Office

Excel

Outlook

Word

EMR/EHR systems

Job description

Job Summary:

The Medical Records Coordinator II is responsible for all forms and aspects of retrospective medical record retrieval including, but not limited to, claims data analysis, outreach data research, direct EMR retrieval, Requests of Information (ROI) deployment, pend-record resolution, medical record audits, attestation capture, and report documentation.

Essential Functions:

• Execute the request, retrieval, and pend resolution of medical records through various channels
• Utilize custom and SFTP portals to facilitate PHI data transfer
• When needed provide personal information necessary to gain access to health network systems
• Collaborate with health systems and provider offices to execute, and document their process for release of information requests
• Update operational databases, and provide context by documenting commentary
• Navigate and properly escalation obstacles to medical record retrieval
• Support and implement process improvements with external and internal partners
• Utilize the MS Office Suite including, but not limited to MS Teams, Office, Excel, Outlook, and Word to facilitate record retrieval and execute mail merges
• Verify retrieved medical records’ accuracy
• Partner across CareSource’s department matrix to address operational needs
• Support and maintain medical record repository
• Manage provider practice and health network relations to minimize provider abrasion
• Populate chase specific reports to drive and reflect the execution of risk adjustment programs
• Support and refine implementation of risk adjustment processes across all lines of business
• Research claims data to produce information optimized for chart retrieval
• Reconcile retrieval related invoices
• Perform any other job duties as requested

Education and Experience:

• High School Diploma or equivalent required
• Minimum one (1) year healthcare experience required
• Minimum one (1) year medical records experience required
• Minimum one (1) year EHR/EMR experience required

Competencies, Knowledge and Skills:

• Intermediate proficiency in the Microsoft Office Suite
• Verbal and written communication skills
• Ability to work independently and within a team environment
• Attention to detail
• Critical listening and thinking skills
• Time management skills
• Proper phone etiquette
• Data analysis
• Business analysis
• Project management
• Customer service oriented
• Brand ambassadorship
• Decision making/problem solving skills
• Takes initiative to research and resolve obstacles
• Must be able to self-direct work when given a goal/task

Licensure and Certification:

• None

Working Conditions:

• General office environment; may be required to sit or stand for extended periods of time
• May be required to travel

$35,900.00 - $57,300.00 CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Hourly

Organization Level Competencies

• Fostering a Collaborative Workplace Culture
• Cultivate Partnerships
• Develop Self and Others
• Drive Execution
• Influence Others
• Pursue Personal Excellence
• Understand the Business

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.