Medical Records Specialist (FT, Days)

Connections Health Solutions; Phoenix (AZ); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability insurance

401k plan

PTO 160 hours + holidays

Parental leave

Employee Assistance Program

Job summary

Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. The team delivers treatment to stabilize individuals in crisis and connects them with community resources for ongoing recovery.

The role focuses on handling medical record requests, HIPAA compliance, and coordinating with providers within a hybrid Phoenix-based setup. Candidates should have 2 years in medical records and 1 year of customer service, with strong organization and communication

Qualifications

• 2 years of professional experience with medical records.
• High school diploma.
• 1 year of customer service experience.
• Familiar with federal and state laws and regulations concerning medical records, including HIPAA Standards.
• Excellent organizational skills and able to work in a team centered environment.
• Ability to work effectively with other departments, physicians and all ancillary staff.
• Strong computer skills with emphasis on Adobe PDF, MS Office Word and Excel.
• Physical Requirements: Must be able to safely lift and move boxes weighing up to 50 pounds as required for projects.
• The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company’s exemption process prior to their start date as a condition of employment.

Responsibilities

• Responds to all requests for medical record information from various requestors including health care providers, patients, attorneys, third-party payors, disability, subpoenas, and internal requestors.
• Ensures confidentiality of Release of Information in accordance with HIPAA federal regulations, state regulations, and CHS policy.
• Analyze content of the medical record documents to determine if information needs to be scanned. Scan medical record using scanner into the appropriate EMR.
• Analyze medical records and information to ensure compliance with HIPAA, state, federal, and CHS Privacy Policies for release of documentation.
• Notify providers to request approval for release of documents per policies and via the Electronic Health Record (EHR).
• Appropriately escalates unresolved and frequent medical records issues to management.
• Performs all other duties as assigned.

Skills

Customer service

HIPAA compliance

Organizational skills

Team player

Communication

Education

High school diploma

Tools

Adobe PDF

MS Word

MS Excel

Job description

Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery.

Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we’ve delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our commitment remains consistent, to improve access, inspire hope, and provide the right support.

Our values shape our decisions, define our culture, and foster continuous learning and growth.

We accept people as they are, creating safe spaces where they feel valued and respected. We inspire hope by walking with people side-by-side, showing them grace and compassion. We act with intention, holding ourselves and each other accountable, and doing the right thing. We work as one team, trusting and supporting each other. We embrace change and innovation, striving to find better ways to fulfill our mission.

We are on a mission to change the face of behavioral health. Help us save lives and make a difference.

What You’ll Do

• Responds to all requests for medical record information from various requestors including health care providers, patients, attorneys, third-party payors, disability, subpoenas, and internal requestors.
• Ensures confidentiality of Release of Information in accordance with Health Insurance Portability and Accountability Act (HIPAA) federal regulations, state regulations, and CHS policy.
• Analyze content of the medical record documents to determine if information needs to be scanned. Scan medical record using scanner into the appropriate Electronic Medical Record (EMR).
• Analyze medical records and information to ensure compliance with HIPAA, state, federal, and CHS Privacy Policies for release of documentation.
• Notify providers to request approval for release of documents per policies and via the Electronic Health Record (EHR).
• Appropriately escalates unresolved and frequent medical records issues to management.
• Performs all other duties as assigned.

This is a HYBRID position. Three days at the Phoenix location and two days remote.

What You’ll Bring

• 2 years of professional experience with medical records.
• High school diploma.
• 1 year of customer service experience.
• Familiar with federal and state laws and regulations concerning medical records, including HIPAA Standards.
• Excellent organizational skills and able to work in a team centered environment.
• Ability to work effectively with other departments, physicians and all ancillary staff. Must be able to relate well to people both inside and outside the organization; build appropriate rapport; uses diplomacy and tact; can diffuse high-tension situations.
• Strong computer skills with emphasis on Adobe PDF, MS Office Word and Excel.
• Physical Requirements: Must be able to safely lift and move boxes weighing up to 50 pounds as required for projects.
• The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company’s exemption process prior to their start date as a condition of employment.

It would be great if you had:

• Electronic Health Record (EHR) experience

What We Offer

Full-time only:

• Employees (and their families) are offered comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity
• CHS pays for Basic Life, AD&D, Short and Long-Term Disability
• Voluntary Life insurance option for employees and their families
• Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan)
• Flexible Spending Accounts (health care and dependent care)
• 401k company match after 6 months (50% of deferrals up to 6% of compensation)
• Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays
• Company‑paid parental leave available to eligible employees

All employees (Pool, Part-time and Full-time)

• Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support
• After 90 days, you are auto enrolled in the 401k Plan

Connections Health Solutions is proud to be a Second Chance Employer.

EEO Statement

Connections Health Solutions is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We are committed to creating an inclusive and welcoming environment for all employees and applicants.

Note: Selecting “no” will not eliminate you from consideration for this role.
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