Medical Records Assistant - Receptionist

Resolve Solutions; West Allis (WI); On-site; USD 29,000 - 34,000; Full time

Job summary

Resolve West Allis is seeking a dependable Medical Records Assistant / Receptionist to support daily administrative and front-office operations, creating a welcoming environment for patients while maintaining accurate, confidential medical records.

The ideal candidate will have strong communication and organizational skills, attention to detail, and experience in medical records, reception, or healthcare administration.

Qualifications

• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Basic computer proficiency and familiarity with standard office equipment.
• Ability to maintain confidentiality when handling sensitive information.
• Strong customer service skills and a professional demeanor.
• Ability to prioritize tasks, manage multiple responsibilities, and work efficiently in a busy environment.

Responsibilities

• Greet and assist patients, visitors, and staff in a friendly and professional manner.
• Answer incoming phone calls, direct calls to the appropriate individuals, and relay messages as needed.
• Schedule appointments and assist with general administrative and clerical duties.
• Maintain, organize, and update medical records and patient documentation.
• Perform data entry, filing, scanning, copying, and document management.
• Verify and update patient information to support accurate recordkeeping.
• Handle sensitive and confidential information in accordance with applicable privacy requirements and organizational policies.
• Assist with day-to-day reception and front-office operations.
• Communicate effectively with team members to support efficient office workflow.
• Maintain an organized, professional, and welcoming reception area.
• Perform other related administrative duties as assigned.

Skills

Verbal Communication

Written Communication

Organizational Skills

Confidentiality

Customer Service

Multitasking

Teamwork

Dependability

Job description

Resolve West Allis is seeking a dependable, organized, and professional Medical Records Assistant / Receptionist to support daily administrative and front-office operations. This position plays an important role in creating a welcoming environment for patients and visitors while helping maintain accurate, organized, and confidential medical records.

The ideal candidate will have excellent communication and organizational skills, strong attention to detail, and a commitment to providing professional and courteous service. Candidates with previous experience in reception, medical records, healthcare administration, or a similar administrative role are encouraged to apply.

Essential Duties and Responsibilities

• Greet and assist patients, visitors, and staff in a friendly and professional manner.
• Answer incoming phone calls, direct calls to the appropriate individuals, and relay messages as needed.
• Schedule appointments and assist with general administrative and clerical duties.
• Maintain, organize, and update medical records and patient documentation.
• Perform data entry, filing, scanning, copying, and document management.
• Verify and update patient information to support accurate recordkeeping.
• Handle sensitive and confidential information in accordance with applicable privacy requirements and organizational policies.
• Assist with day-to-day reception and front-office operations.
• Communicate effectively with team members to support efficient office workflow.
• Maintain an organized, professional, and welcoming reception area.
• Perform other related administrative duties as assigned.

Qualifications and Requirements

• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Basic computer proficiency and familiarity with standard office equipment.
• Ability to maintain confidentiality when handling sensitive information.
• Strong customer service skills and a professional demeanor.
• Ability to prioritize tasks, manage multiple responsibilities, and work efficiently in a busy environment.
• Ability to work independently and collaboratively as part of a team.
• Dependability and availability to work the required weekday and weekend schedule.
• Previous experience in medical records, reception, healthcare administration, or a similar role is preferred.

Work Schedule

• Weekday shifts: 7:00 AM–4:00 PM
• Weekend coverage is required either every weekend or every other weekend, depending on the agreed schedule.
• Flexibility in hours is available.
• Full Time or Part Time availability

Candidates should be comfortable discussing their availability during the interview process.

Compensation

• Hourly rate: $21.00–$25.00, based on relevant experience and qualifications.

Ideal Candidate

The ideal candidate is reliable, detail-oriented, professional, and comfortable interacting with patients and visitors. They understand the importance of accurate documentation, confidentiality, effective communication, and dependable administrative support in a healthcare environment.