Medical Records Assistant - Receptionist

Resolve Solutions- West Allis; West Allis (WI); On-site; USD 29,000 - 34,000; Full time

Job summary

Resolve West Allis is seeking a dependable Medical Records Assistant / Receptionist to support daily administrative and front-office operations. You will help create a welcoming environment for patients and visitors while maintaining accurate and confidential medical records.

The role emphasizes strong communication, organization, and professional service in a healthcare setting. Flexible weekday/weekend scheduling and in-person work are expected.

Qualifications

• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to maintain confidentiality when handling sensitive information.
• Strong customer service skills and a professional demeanor.
• Ability to prioritize tasks and manage multiple responsibilities in a busy environment.

Responsibilities

• Greet and assist patients, visitors, and staff in a friendly, professional manner.
• Answer incoming calls, direct calls, and relay messages as needed.
• Schedule appointments and assist with general administrative duties.
• Maintain, organize, and update medical records and patient documentation.
• Perform data entry, filing, scanning, and document management.
• Verify and update patient information to support accurate records.

Skills

Communication

Organization

Confidentiality

Customer service

Multitasking

Teamwork

Dependability

Availability

Tools

Office equipment

Job description

Resolve West Allis is seeking a dependable, organized, and professional Medical Records Assistant / Receptionist to support daily administrative and front-office operations. This position plays an important role in creating a welcoming environment for patients and visitors while helping maintain accurate, organized, and confidential medical records.

The ideal candidate will have excellent communication and organizational skills, strong attention to detail, and a commitment to providing professional and courteous service. Candidates with previous experience in reception, medical records, healthcare administration, or a similar administrative role are encouraged to apply.

Essential Duties and Responsibilities

• Greet and assist patients, visitors, and staff in a friendly and professional manner.
• Answer incoming phone calls, direct calls to the appropriate individuals, and relay messages as needed.
• Schedule appointments and assist with general administrative and clerical duties.
• Maintain, organize, and update medical records and patient documentation.
• Perform data entry, filing, scanning, copying, and document management.
• Verify and update patient information to support accurate recordkeeping.
• Handle sensitive and confidential information in accordance with applicable privacy requirements and organizational policies.
• Assist with day-to-day reception and front-office operations.
• Communicate effectively with team members to support efficient office workflow.
• Maintain an organized, professional, and welcoming reception area.
• Perform other related administrative duties as assigned.

Qualifications and Requirements

• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Basic computer proficiency and familiarity with standard office equipment.
• Ability to maintain confidentiality when handling sensitive information.
• Strong customer service skills and a professional demeanor.
• Ability to prioritize tasks, manage multiple responsibilities, and work efficiently in a busy environment.
• Ability to work independently and collaboratively as part of a team.
• Dependability and availability to work the required weekday and weekend schedule.
• Previous experience in medical records, reception, healthcare administration, or a similar role is preferred.

Work Schedule

• Weekday shifts: 7:00 AM–4:00 PM
• Weekend coverage is required either every weekend or every other weekend, depending on the agreed schedule.
• Flexibility in hours is available.
• Full Time or Part Time availability

Candidates should be comfortable discussing their availability during the interview process.

Compensation

• Hourly rate: $21.00–$25.00, based on relevant experience and qualifications.

Ideal Candidate

The ideal candidate is reliable, detail-oriented, professional, and comfortable interacting with patients and visitors. They understand the importance of accurate documentation, confidentiality, effective communication, and dependable administrative support in a healthcare environment.